In this role, you will be the first line of support for our customers, providing exceptional service across calls, chats, and tickets, while also supporting onboarding, after-sales, and emergency response activities. You will play a vital role in maintaining customer satisfaction, ensuring that issues are resolved efficiently, and processes are followed accurately. Your contributions will directly support our customer growth, retention, and the delivery of high-quality service.

Expertise

• To succeed in this role, you should have previous experience in a customer support or call center environment, with a strong grasp of verbal communication, active listening, and the ability to maintain professionalism even when dealing with sensitive or emotionally charged situations. You will need to demonstrate customer empathy, the ability to multi-task and manage time effectively, and a strong sense of accountability for meeting both individual and team performance benchmarks. Adaptability and the capacity to engage with diverse customer personalities are essential.
• You will also be expected to track your own work, compare it against benchmarks, and share ideas for continuous improvement drawn from customer feedback. If you are passionate about customer service and excited to work in a fast-paced, impact-driven environment, this could be the role for you.

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• We are looking for a Field Marketing Officer to join our Mobility Department as we scale up and drive digital and financial inclusion across our markets.

Expertise

• To thrive in this role, you will need to bring a combination of educational grounding and practical field experience. You should hold a Diploma or Degree in Sales, Marketing, or a related field, and have at least one year of professional experience in sales or marketing—ideally in the automotive sector with direct-to-consumer exposure.
• You are comfortable working with Excel and mobile sales tools, using them to manage customer data and sales performance effectively.
• What sets you apart is your drive for excellence, your ability to hit targets, and your enthusiasm for translating insights from the field into new initiatives and process improvements.
• You take pride in your ability to connect authentically with customers, build lasting relationships, and represent the brand with integrity.
• If you're excited by the opportunity to work in a startup-like environment within a larger company, and you thrive in collaborative, high-energy teams, then you’re likely to be a great fi