• Constantly monitor real time queues to identify high risk/unauthorized/fraudulent transactions, and institute prompt mitigating action, including instituting appropriate hold (restriction) on accounts identified as having potentially fraudulent issues.
• Reviewing and providing resolutions to queued transactions within the defined SLAs to reduce potential revenue losses, as well as checking daily reports and compromise alerts to track and prevent fraud.
• Undertake research on fraud patterns by tracking confirmed fraudulent transactions and identification of trends from resolved cases and develop rules in the FMS to facilitate fraud prevention and detection, as well as recommend changes to fraud detection system parameters to optimize fraud detection while minimizing negative customer impact.
• Contact customers, banks & Telcos by phone and email to verify transactions and resolve fraud-related account issues, and where fraud is confirmed, create a case in the Case Management system to initiate investigations and dispute management process.
• Study market, industry and environmental trends in frauds to identify emerging fraud patterns and provide these insights to investigators and senior managers for embedding in the Bank’s overall fraud mitigation strategies.
• Undertake Fraud awareness to facilitate appropriate understanding of fraud prevention and detection across the Bank network.
• Prepare periodic summaries of fraud trends as appreciated from the fraud management system and related industry sources to enhance fraud management across the Bank.
• Conduct initial analysis of suspected fraud cases reported, and appropriately escalating them for investigations, as well as providing support to the investigators during investigations.
• Undertake Fraud Risk Assessments on identified risk areas and issue reports with recommendations as appropriate.
• Intelligence gathering on fraud or planned frauds and taking mitigating actions within set timelines, liaison with law enforcement agencies in respect of matters under investigations and attending court to give evidence.
• Stakeholder engagement (both internal and external) to resolve any issues and/or share insights for purposes of fraud management generally.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s Degree    Computer Science/Finance/ Business/ Banking/ law/ Criminal Justice studies or any relevant field     RQ
• Professional Qualifications    Forensics/Ethical Hacking/Fraud Management/Data Analysis/Data Science/any relevant area    AA

Experience

• Total years of Banking Operations Experience required    5

Detail   Minimum No of Years Need Type[2]

• Fraud Prevention and Detection in Banking / Financial Services     5  ES
• Analytical techniques (Linear, Regression, Clustering Techniques, Neural Network, Decision Trees etc).     3  DE
• Banking Operations     3 ES
• Automated Fraud Management Systems     1 ES
• Digital Forensics     1 ES
• Stakeholder Management     2 ES
• Criminal Litigation    1 DE

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