Network Engineer- Fortinet at Oasis Outsourcing
| Location | NAIROBI, Kenya |
| Date Posted | July 3, 2025 |
| Category |
Business Administration
Customer Service Data Entry Engineering |
| Job Type |
Full-time
|
| Currency | KES |
Description
Oasis Outsourcing BPO is a social enterprise based in Nairobi, Kenya. Our Business Process Outsourcing Model helps businesses, institutions, organizations, and government entities outsource non-core but critical business processes such as data annotation, customer support, and outsourced human resources. We do this while creating employment for youths
Network Engineer- Fortinet
We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients. The Network Engineer will be responsible for overall operational excellence meeting goals for Network Uptime SLAs.
Responsibilities
- Collaborate with executive management to provide technical support to the development of the infrastructure systems and services.
- Provide support to the existing LAN/WAN network environment and plan and implement new technologies, such as routers, switches, and wireless infrastructure
- Maintain and integrate session boarder controllers with company and client needs
- Ensure data backup is happening and processes and practices for recovery are in place
- Maintains an up-to-date knowledge of current trends and practices in the data and
- telecommunications fields
- Regular review of departmental processes to execute process improvement opportunities
- Provides disaster recovery planning and emergency operations support for network and
- telecommunications
- Work with Client Services team to ensure client needs are met
- Onboard new clients to help the business meet sales objectives
- Review outside vendors
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Required Knowledge and Skills
- More than 10 years of experience in IT including client/server, networks, project management, disaster recovery, information systems and hardware.
- Knowledgeable in Cisco and Fortinet switches and routers
- Knowledgeable with network edge equipment including firewalls and edge routing technologies such as SDWAN
- Knowledgeable in SIP, VoIP, and other telephony protocols
Reporting Structure
- Direct Manager: VP, Network Infrastructure
Education/Experience
- Bachelor’s degree or equivalent work experience
- Cisco and Fortinet Career Certifications strongly preferred
- 10+ years IT experience, preferably in a call center environment
- 5+ years of direct experience in maintaining large scale networks
- Management of blended call centers
- Balanced management style of people, process and supporting positive work culture
- Relentless focus on exceptional customer experience for each of OneSource’s clients
- Metrics/benchmarking
- Processes and procedures
- Call center technology
- Ability to prioritize and re-prioritize activities, multi-task and follow tasks to completion