Posted Wednesday, 30 July 2025 at 23:00 | Expires Thursday, 21 August 2025 at 22:59

Want to make a positive difference to the future of people and our one shared home, the Earth? Working at WWF could be your opportunity of a lifetime.

All around the world, people are waking up to the devastating impacts of climate change and nature loss. The situation today is worse than the darkest predictions of just ten years ago, pushing billions of people to the edge and threatening lives and livelihoods. At WWF, we are facing our biggest crisis - and our biggest ever opportunity - to create a better future for people and nature. With over 60 years of experience and an active presence in more than 100 countries, we work to achieve both on-the-ground and global policy action, from protecting and restoring species and their habitats, to transforming markets and policies toward sustainability.

Our people come from hugely diverse backgrounds and with a variety of expertise, ranging from conservation science and advocacy to HR and finance. We welcome applications from anyone who believes they can help us tackle this enormous global challenge and drive the urgent conservation impact needed to restore our planet.

What We Do

We are an independent conservation organization, striving to sustain the natural world for the benefit of people and the ecosystem. From individuals and communities to businesses and governments, we are part of a growing global movement calling for bolder action on climate and nature, demanding that world leaders set nature on the path to recovery by 2030. WWF works to address the most dominant drivers of nature loss through system-wide changes in how food and energy are produced and consumed, and in how financial systems are structured. By implementing change in every country, we aim to drive visible and positive impacts on the ground, helping to restore nature in the most critical places around the world, from the Amazon to the Coral Triangle.

Engaging everyone means addressing the barriers to participation faced by some groups in society, including local communities. Conservation will only be sustainable if it is owned by, and benefits, local people. That's why Indigenous Peoples and local communities must be at the centre of action on climate and nature. WWF is committed to using its resources and global network to support these communities in creating together the most effective solutions where they live.

Humanity is still in time, we have a clear pathway to solve this crisis. At WWF, we call on everyone to join the global movement, change how we live, and take action now.

LOCATION: This role can be based in WWF International Hubs. The vacancy being posted is a WWF International vacancy, even though the position might be hosted in a local office, WWF International still exclusively handles their own vacancies, for this reason please do not contact the local offices.

1 MISSION OF THE DEPARTMENT

To align and harmonise technology, digital and data capabilities across the WWF Network to enable conservation impact at scale while safeguarding the organisation and the people we work with, through fit for purpose solutions that are device and hardware agnostic, mobile functional, built on integrated, secure and scalable cloud enabled technology platforms and are consistently delivered and supported anytime anywhere

2 MAJOR FUNCTIONS

The Network Collaboration Services Manager provides leadership and expertise in the implementation, management, and optimization of Microsoft 365 collaboration services in WWF International and for collaboration across the WWF Network. Specifically, this role involves:

•  Responsible for leading the global deployment and ongoing management, including configuration of Microsoft 365 applications with a focus on the SharePoint, Teams and OneDrive global collaboration and Intranet environments.
•  Lead the design and implementation of a well-integrated, cohesive Information Architecture for information management and access.
•  Embed the effective use of the Microsoft 365 suite within WWF International and the WWF network, providing a stable and consistent global platform while ensuring specific local needs and requirements can be met.
•  Grow the digital literacy and dexterity of WWF staff using the M365 platform, empowering and enabling them to access and use the platform to improve productivity, decision making and innovation at individual, team and organisation level

Lead the design, delivery, management and support of WWF network collaboration technologies and the global Intranet, including M365 SharePoint, OneDrive and Teams. Provide guidance and assistance with the wider Microsoft 365 ecosystem.
Own, configure, develop and maintain the roadmap for the M365 collaboration and Intranet platform, working with a global range of stakeholders including Knowledge Managers, Communications leads, technology colleagues, and local technology and collaboration specialists.
Oversee the global deployment, configuration, and management of Microsoft 365 applications, including SharePoint Online, Teams, OneDrive, Viva Engage and other related services.
Develop and deliver training programs to enhance user literacy and digital dexterity with Microsoft 365 tools. Provide ongoing support and escalation for Microsoft 365 platform.
Implement and maintain security measures in conjunction with the global cyber security team to protect organisational data within Microsoft 365. Ensure compliance with global and local regulations and standards.
Foster a culture of collaboration and effective communication using Microsoft 365 tools. Work closely with other WWF National Organizations and Country Offices and departments to understand their needs and provide tailored solutions.
Stay updated on current and future Microsoft 365 features and best practices, and the Microsoft 365 roadmap. Ensure roadmap changes are understood and embedded within the M365 platform. Recommend and implement improvements to enhance the organisation's use of Microsoft 365.
Put in place and maintain comprehensive documentation of Microsoft 365 configurations, policies, and procedures. Generate regular KPI reports on usage, performance, and compliance that drive further adoption and improvement.
4 PROFILE

Required Qualifications.

Bachelor's degree in Information Technology, Computer Science, related field or equivalent professional experience.
Excellent organisational and documentation skills. Must have project management skills and be able to independently manage workloads.
Extensive experience in designing and developing SharePoint and Teams based intranet, collaboration and knowledge management sites.
Strong communication skills, adept at listening and translating user requirements and feedback into deliverables.
Experience in managing and deploying Microsoft 365 services in a large, complex global organisation, with the ability to collaborate effectively with a diverse range of stakeholders.
Strong understanding of Microsoft 365 security and compliance features.
Having and maintaining relevant Microsoft certifications would be an advantage.
Azure/Intune administration experience and skills are an added bonus.
Required Skills and Competencies.

Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Proactive approach to learning and implementing new technologies.
Commitment to continuous improvement and professional development.
Familiarity with Agile, LEAN & ITIL frameworks.
Identifies and aligns with the core values of the WWF organisation: Courage, Collaboration, Respect & Integrity.
Demonstrates WWF behaviours in way of working: Strive for Impact, Listen Deeply, Collaborate Openly, Innovate Fearlessly.
Adheres to WWF's brand values, which are: Knowledgeable, Optimistic, Determined and Engaging.
5 WORKING RELATIONSHIPS

Internal.

Works closely with IT teams, Knowledge Managers, Communication Specialists, SMEs and end-users across the organisation and WWF network.

External.

Liaises with Microsoft support and other external vendors as needed.

Please upload your covering letter and CV in English. Priority will be given to applications with both documents indicated.

Deadline for applications: 21 August 2025

Work permit restrictions may apply.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

At WWF, we are dedicated to fostering an inclusive and diverse workplace where every individual feels valued and respected. We believe that a diverse workforce will help us to achieve our mission to stop the degradation of the Earth's natural environment and to build a future in which humans live in harmony with nature. As an equal opportunity employer, we are committed to providing fair and unbiased consideration for all candidates regardless of their background. We encourage applicants from all backgrounds to apply and join us in fostering a diverse and inclusive workplace.

Job Details

Job Family Operations

Job Function Technology & Digital Services [ICT] (Operations)

Pay Type Salary

Employment Indicator Open Ended Contract

Tags information architecture information management information technology knowledge management sharepoint
Skills Microsoft 365 SharePoint OneDrive Teams Azure/Intune Project Management Communication Problem-solving Agile Lean ITIL

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