• Contributing to the day-to-day operation of the UNON IMS Server, Backup, and Infrastructure NOC.
• Monitoring and reporting on network, servers, storage, virtualization, and connectivity within the NOC environment.
• Monitoring NOC dashboards and alerts for potential incidents affecting ICT infrastructure services.
• Performing initial triage of incidents and escalating to relevant teams when required.
• Supporting troubleshooting for connectivity, performance, and availability issues.
• Assisting in the configuration and installation of network devices (routers, switches, firewalls).
• Supporting the setup and maintenance of LAN, WAN, Wi-Fi, and structured cabling.
• Assisting in basic wireless and wired network troubleshooting.
•  Using network monitoring tools to track performance, bandwidth, and potential problems.
• Contributing to server maintenance, cloud resource management, and IT infrastructure optimization.
• Supporting user account management and network maintenance tasks.
• Collecting, analyzing, and visualizing infrastructure data to generate actionable insights.
• Contributing to AI and machine learning research, including the research, deployment, and optimization of Microsoft Copilot for IT automation and AI-driven workflows.
• Participating in infrastructure projects such as dashboard optimization, automation scripts, virtual machine migration, and configuring new machines.
• Contributing to knowledge capture and documentation by drafting SOPs, playbooks, troubleshooting guides, and training notes.
• Documenting processes, configurations, incidents, and presenting weekly NOC progress reports.
• Communicating with supervisors for any issues identified during monitoring or troubleshooting.
• Collaborating with peers and engineers to enhance the monitoring ecosystem and share best practices.
• Applicants are required to indicate their preferred cohort when submitting their application: November 2025 – February 2026, January 2026 – April 2026, May 2026 – August 2026, September 2026 – December 2026 The internship assignment will have multiple positions available for a period of 4-months. The internship assignment is full-time and in-person at the duty station. The internship assignment will not attract any remuneration or allowances.

Qualifications/special skills

• Applicants must meet one of the following requirements: be enrolled in a graduate or undergraduate school programme in information and communication technology or related area;
• be enrolled in the final academic year of degree programme in information and communication technology or related area; or if pursuing their studies in countries where higher education is not divided into undergraduate and graduate stages, have completed at least three years of fulltime studies at a university or equivalent institution towards the completion of an information and communication technology degree or related degree.
• Preferred area of study: Candidates should be in the final year of a university degree (minimum bachelor's) or have completed a degree in: Computer Science, Information Technology , Business Technology Management , Data Science, Electrical & Computer Engineering
• Any related field with a focus on data analytics, IT infrastructure, or business technology.
• Desired Profile Good understanding of the OSI Model and TCP/IP protocols including Cisco Certified Network Associate curriculum • Good understanding of virtual infrastructure (e.g., VMware, Proxmox, Hyper-V, Backup).
• Good understanding of server platforms (Windows/Linux).

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