Client Manager at NTT Ltd

at NTT Ltd
Location	NAIROBI, Kenya
Date Posted	July 3, 2025
Category	Communication Customer Service Education / Teaching Management Sales and Marketing
Job Type	Full-time
Currency	KES

Description

NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn’t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future.

Client Manager

As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with our assigned accounts, ensuring client satisfaction, and driving expansion across all solution areas. You’ll use our state-of-the-art tools and methodologies to understand clients’ needs and offer tailored solutions that address their specific business requirements.

Responsibilities

o thrive in this role, you need to have:

- Strong sales business acumen, with a focus on planning and leveraging tools to meet business requirements.
- Proven skills in client engagement and management throughout the client lifecycle to improve relationships and drive sales growth.
- Deep knowledge of NTT DATA’s offerings, client applications, use cases, and market trends.
- Ability to identify and advance opportunities at assigned clients and prospects.
- Extensive experience in global partner management and sales environments, with a focus on business development.
- Proficiency in using Salesforce.com or other CrM platforms.
- Capability to drive alignment to a common vision across multiple stakeholders.
- A collaborative mindset and the ability to adapt communication styles for diverse audiences.
- Proven ability to work independently, with strong problem-solving skills, and influence team members to achieve short- to medium-term goals.
- A bachelor’s degree or equivalent in business or a sales-related field.

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Applying Instructions

Client Manager

Location Nairobi, Nairobi Municipality, KenyaCategory Sales and Pre-SalesRemote Type Hybrid WorkingJob Type Full time

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Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with our assigned accounts, ensuring client satisfaction, and driving expansion across all solution areas. You'll use our state-of-the-art tools and methodologies to understand clients' needs and offer tailored solutions that address their specific business requirements.You'll manage and grow relationships by leveraging strategic thinking and advanced planning skills, coordinating with our global network of offices to deliver exceptional client experiences. Your focus will include meeting revenue and margin targets while minimizing client churn and maximizing retention.

By utilizing your extensive knowledge of the latest technology sales methods and trends, you will develop and implement account strategies. You'll work closely with key stakeholders to realize business opportunities, contribute to revenue growth, and support clients throughout their buying lifecycle.

Your day will involve using tools like Salesforce.com to manage accounts, opportunities, pipelines, and forecasts. You will analyze the client's situation, plan strategically, and navigate various geographies to drive sales engagement and meet quota targets.

Acting as the first point of contact, you'll address client issues and ensure consistent client satisfaction. You will use your expertise to transform clients' needs into actionable solutions, helping them achieve their business goals with our services.

To thrive in this role, you need to have:

Strong sales business acumen, with a focus on planning and leveraging tools to meet business requirements.
Proven skills in client engagement and management throughout the client lifecycle to improve relationships and drive sales growth.
Deep knowledge of NTT DATA's offerings, client applications, use cases, and market trends.
Ability to identify and advance opportunities at assigned clients and prospects.
Extensive experience in global partner management and sales environments, with a focus on business development.
Proficiency in using Salesforce.com or other CrM platforms.
Capability to drive alignment to a common vision across multiple stakeholders.
A collaborative mindset and the ability to adapt communication styles for diverse audiences.
Proven ability to work independently, with strong problem-solving skills, and influence team members to achieve short- to medium-term goals.
A bachelor's degree or equivalent in business or a sales-related field.

Workplace type:

Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.