Client Experience & Project Coordinator at Fanisi HR Solutions

at Fanisi HR Solutions
Location NAIROBI, Kenya
Date Posted July 7, 2025
Category Business Administration
Customer Service
Education / Teaching
Human Resource / HR
Job Type Contract
Currency KES

Description

Fanisi is a HR consulting and management company that guides enterprises in setting up management and development of their workforce. We support Small and Medium Enterprises to excel in improving the people component of their businesses and organizations by building human capital through developing employee related policies and practices, staff training and…Our client is looking for a Client Experience & Project Coordinator  to oversee and improve day-to-day administrative operations, support training program delivery and serve as a key link between internal teams, clients, and partners.

Responsibilities

    • Lead and manage all aspects of office administration
    • Oversee scheduling, event logistics, and smooth coordination of training programs
    • Manage client communications and support document preparation for proposals and reports
    • Oversee digital engagement: website updates, social media posts, and email campaigns
    • Track and report key operational metrics and budgets
    • Maintain accurate filing systems (digital & physical) and ensure data confidentiality
    • Continuously improve systems, tools, and workflows for efficiency
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Required Specifications;

  • A Bachelor’s degree in Business Administration, Law, Accounts or related field
  • Minimum 2 years in a senior administrative or office management role
  • Strong leadership, communication, and problem-solving skills
  • High proficiency in MS Office, Google Workspace, and digital tools
  • Experience supporting training or professional service firms is an added advantage
  • A self-starter who thrives in fast-paced environments and delivers with excellence
  • Experience in a law firm or accounts department is preferred

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Applying Instructions

Client Experience & Project Coordinator

Our client is looking for a Client Experience & Project Coordinator  to oversee and improve day-to-day administrative operations, support training program delivery and serve as a key link between internal teams, clients, and partners.

Key Responsibilities

  1. Lead and manage all aspects of office administration
  2. Oversee scheduling, event logistics, and smooth coordination of training programs
  3. Manage client communications and support document preparation for proposals and reports
  4. Oversee digital engagement: website updates, social media posts, and email campaigns
  5. Track and report key operational metrics and budgets
  6. Maintain accurate filing systems (digital & physical) and ensure data confidentiality
  7. Continuously improve systems, tools, and workflows for efficiency

Required Specifications;

  1. A Bachelor’s degree in Business Administration, Law, Accounts or related field
  2. Minimum 2 years in a senior administrative or office management role
  3. Strong leadership, communication, and problem-solving skills
  4. High proficiency in MS Office, Google Workspace, and digital tools
  5. Experience supporting training or professional service firms is an added advantage
  6. A self-starter who thrives in fast-paced environments and delivers with excellence
  7. Experience in a law firm or accounts department is preferred

How to Apply:Candidates who meet the required specifications and are enthusiastic about the role are invited to submit their applications to Fanisi HR Solutions via careers@fanisi.net  using “Client Experience & Project Coordinator” in the email subject line before Thursday 10th July 2025Screening is on a rolling basis. Only the shortlisted candidates will be contacted.

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+254 703 401 988
info@fanisi.net

Do you need a professional partner to ensure that your people resources secure your business success over the long term? Are you heavily involved in the day-to-day running of your business?

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Location

CMS Africa House, Chania Avenue. Nairobi – Kenya.
9:00 AM – 5:00 PM (Mon – Fri)

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