Client Experience & Project Coordinator at Fanisi HR Solutions
Location | NAIROBI, Kenya |
Date Posted | July 7, 2025 |
Category |
Business Administration
Customer Service Education / Teaching Human Resource / HR |
Job Type |
Contract
|
Currency | KES |
Description
Fanisi is a HR consulting and management company that guides enterprises in setting up management and development of their workforce. We support Small and Medium Enterprises to excel in improving the people component of their businesses and organizations by building human capital through developing employee related policies and practices, staff training and…Our client is looking for a Client Experience & Project Coordinator to oversee and improve day-to-day administrative operations, support training program delivery and serve as a key link between internal teams, clients, and partners.
Responsibilities
- Lead and manage all aspects of office administration
- Oversee scheduling, event logistics, and smooth coordination of training programs
- Manage client communications and support document preparation for proposals and reports
- Oversee digital engagement: website updates, social media posts, and email campaigns
- Track and report key operational metrics and budgets
- Maintain accurate filing systems (digital & physical) and ensure data confidentiality
- Continuously improve systems, tools, and workflows for efficiency
Required Specifications;
- A Bachelor’s degree in Business Administration, Law, Accounts or related field
- Minimum 2 years in a senior administrative or office management role
- Strong leadership, communication, and problem-solving skills
- High proficiency in MS Office, Google Workspace, and digital tools
- Experience supporting training or professional service firms is an added advantage
- A self-starter who thrives in fast-paced environments and delivers with excellence
- Experience in a law firm or accounts department is preferred
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Applying Instructions
Client Experience & Project Coordinator
Our client is looking for a Client Experience & Project Coordinator to oversee and improve day-to-day administrative operations, support training program delivery and serve as a key link between internal teams, clients, and partners.
Key Responsibilities
- Lead and manage all aspects of office administration
- Oversee scheduling, event logistics, and smooth coordination of training programs
- Manage client communications and support document preparation for proposals and reports
- Oversee digital engagement: website updates, social media posts, and email campaigns
- Track and report key operational metrics and budgets
- Maintain accurate filing systems (digital & physical) and ensure data confidentiality
- Continuously improve systems, tools, and workflows for efficiency
Required Specifications;
- A Bachelor’s degree in Business Administration, Law, Accounts or related field
- Minimum 2 years in a senior administrative or office management role
- Strong leadership, communication, and problem-solving skills
- High proficiency in MS Office, Google Workspace, and digital tools
- Experience supporting training or professional service firms is an added advantage
- A self-starter who thrives in fast-paced environments and delivers with excellence
- Experience in a law firm or accounts department is preferred
How to Apply:Candidates who meet the required specifications and are enthusiastic about the role are invited to submit their applications to Fanisi HR Solutions via careers@fanisi.net using “Client Experience & Project Coordinator” in the email subject line before Thursday 10th July 2025. Screening is on a rolling basis. Only the shortlisted candidates will be contacted.
Apply for this position


+254 703 401 988
info@fanisi.net
Do you need a professional partner to ensure that your people resources secure your business success over the long term? Are you heavily involved in the day-to-day running of your business?
Services
Location
CMS Africa House, Chania Avenue. Nairobi – Kenya.
9:00 AM – 5:00 PM (Mon – Fri)
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