ccountabilities

• Partner with IDT functions and service lines to ensure Operations projects follow company and industry standard processes.
• Align the IDT Operations transformation agenda with the Group Technology strategy.
• Identify and raise issues affecting the execution and transition of strategic, operational, or project plans.
• Build strong business partnerships with Operations collaborators.
• Act as the partner concern point for local and global vendor management related to IDT Operations and IDT Services.
• Advise contract owners on IDT Operations–related technology contracts.
• Lead IDT Operations audits and collaborate with Enterprise Technology when needed.
• Provide input to Enterprise Technology on budget decisions impacting Operations.
• Serve as the Cyber Security SPOC for Operations, working closely with IDT Operations and Enterprise Technology teams.
• Act as the ITSM partner concern point and engage global and regional teams for faster issue resolution.

Experience, Skills & Knowledge

Essential Experience

• Extensive experience in Operations/Manufacturing IT (preferably FMCG), with 8+ years in business-facing IDT and 5+ years in IT services or factory applications.
• Proven ability to deliver multiple transformation projects across vendors, collaborators, and time zones, using Agile methodology.
• Strong analytical, communication, and presentation skills, with solid understanding of manufacturing and supply chain processes.
• Hands-on experience with SAP Manufacturing/Logistics/Quality, MES systems, cloud-native tech, CI/CD, automated testing, and analytics tools (SAP BI, Power BI).
• Bachelor’s degree or equivalent experience in an IT-related field, with additional value from ERP integrations, Industry 4.0, and automation tools (UiPath, Power Platform).