Client-oriented Information Technology Specialist with vast experience in ICT Support, Systems and Network Administration. Skilled in constructing solutions to achieve system optimization and conduct system upgrades and installations. Achieved minimal downtime at SGS Kenya and Horizon Contact Centers. Knowledgeable in managing complicated Information systems, including Windows/Linux Administrations, servers and specialized enterprise software. Seeking to leverage broad IT experience to take the next career step with a respected organization that values critical thinking and development. As IT Helpdesk Support (Tire 1 & 2) at Horizon Contact Centers, setup all Work Stations for Agents/Back Office and responded to Helpdesk issues. As System Administrator at SGS Kenya, setup/maintained the weighbridge Management system and acted the Quality, Health, Safety & Environment (QHSE) Representative.