• Accountable to review and assess inventory levels coordinating daily allocations and planning to maximize staffing levels to maximize results.
• Accountable to ensure that productivity, quality and provider satisfaction are managed within own team and motivation of the individuals and team to achieve operational KPI’s
• Recommending and implementing innovative strategies to improve efficiency and provide excellent service to the providers.
• Being proactive in identifying improvement/Enhancement opportunities in the entire intake process
• Ensure strong employee engagement within the team, including day to day oversight, motivation, conflict management, training, well-being and performance by providing coaching and skill development.
• Being responsible for follow up of capacity planning and absences in close cooperation with management and Human resource.
• Ensure appropriate performance management actions are taken.
• Having quarterly/Bi Annual check in conversations with all the team members
• Promote a culture of continuous improvement and be fully responsible for the implementation of new way of working and the measurement of the results in alignment with the broader Provider Intake strategy and in coordination with the management team.
• Taking ownership of any escalated claims/Cases and provide updates to the team manager in any issues.
• Proactively address and/or escalate any operational risks to the team manager.
• Developing/maintaining proactive/effective business relationships, both internally and externally to ensure a seamless delivery of service.
• Recruitment of new employees.
• Be a representative of the department and overall organization during provider and client visits , stakeholder meetings or act as a relationship person towards some of our strategic partners.

Your Profile

• Strong performance track record.
• International mind-set, with holistic and able to work remotely with peers across locations.
• Experience in and passion for coaching, managing, developing, and motivating individuals and the team.
• Strong presentation skills, and knowledge of Window Office tools like Word, Outlook, Excel, PowerPoint.
• A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives.
• Excellent interpersonal skills: strong empathy and listening skills, strong articulation, and communication skills.
• Striving for excellent service to our members, clients and providers is part of your DNA.
• Competency to build a team and create an atmosphere of positive collaboration, innovation and creative solutioning among the team members.
• Action-orientated problem-solving attitude
• Excellent organisation, planning and prioritisation skills.
• Able to seek out best practice to effectively deal with diverse, complex, and highly sensitive issues.
• Results orientated – ability to cascade and explain goals, establish plans, and manage work to achieve desired outcomes. Create meaningful business-related metrics and track progress/results
• Accountability – assume ownership for achieving personal results and collective team goals.

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Main Duties/Responsibilities:

• Management of Intake documents
• Sorting, processing and vetting of claims first hand for claims payment
• Electronic transfer of received claims to the various platforms
• Triaging the flow between members and provider claims
• Operates data entry devices to perform a variety of data entry and verification duties
• Use of basic office equipment (including a photocopy machine, facsimile machine) when onsite
• Formats and produce documents
• Peer to Peer Validation Checks
• Triaging the flow of Provider claims- Data Governance
• Works with numbers (i.e., add, subtract, multiply and divide)
• Uses word processing, spreadsheet, database or other software on a computer
• Any other tasks assigned

Skills/Qualities:

• Fluent in English (Verbal & Written)
• Has the ability to complete tasks with little or no supervision
• Self-motivated with a proactive approach
• Exceptional attention to detail and accuracy
• Ability to take ownership
• Work well in a team environment
• Ability to learn in a virtual environment
• Excellent problem solving skills
• Confidentiality Management of Data
• You have graduated with a Diploma or Degree from a recognized institution

Use the link(s) below to apply on company website.

• Provider Claims Intake Supervisor
• General Clerk Associate Representative