Team Member-Cashier
Location | Nairobi, Kenya |
Date Posted | February 19, 2023 |
Category |
Cashier
|
Job Type |
Full-time
|
Currency | KES |
Description
Be our main point of contact for both our walk-in and online customers while providing excellent customer service. Be always friendly and polite to customers by providing positive customer experience.
Position Description
Main Outputs and Responsibilities for This Position
- Greet customers with a smile and take the customer’s order, thank, and invite them back when they are leaving.
- Provide menu options to the customer while upselling.
- Processing both online and cash orders correctly into the system, issue receipts and ensure correct Change is given to the customer.
- Answer customer queries about the menu.
- Clear the table after customer is done eating.
- Ensure that customers are given the correct order and in a timely manner.
- Adhere to the companies’ uniform & customer service policy.
- Be always friendly and polite to customers by providing positive customer experience.
- Making sure the FOH is always neat & clean.
- Keeping the counter and front equipment clean.
- Keeping the display fridge clean and filled at all times according to the brands planogram.
- Ensuring take away and online orders are correctly packed with all necessary condiments and dispatched to the rightful customers.
- Maintain confidentiality regarding recipes, Sales and any financial policies and not to discuss them with non-company associates.
- Performing stock issues and audits during opening, ongoing and at closing of every shift.
Job Evaluation Criteria
Formal Education
Diploma/certificate in a hospitality and tourism management/food production.
Experience
Minimum of 1-year relevant working experience
Competencies
Knowledge and Skills
- knowledge of planning and forecasting
- effective communications skills and interpersonal skills
- excellent customer service skills
- computer literacy
- problem solver
- planning and organizing
- customer service focus
- teamwork
- agile
- high performance
- high energy level
- ability to work under pressure with accuracy
living the famous brands core beliefs
- Growth - we are passionate about challenging, developing and growing our people, brands and partners
- Quality- we provide outstanding products and unsurpassed service that, together, deliver premium value to our customers
- Innovation- we encourage our employees to develop new ideas – whatever their job area – put a strong focus on supporting our partners, and supporting cross-cultural and cross-functional exchanges
- Speed - we bring a sense of urgency to the timeous meeting of realistic deadlines
- Agility -we embrace change and adapt to evolving market conditions, while delivering with ease, in order to stay ahead of our competitors
- Integrity - we build trust by doing the right thing, even when no one is watching
- Humility- we stay humble, carry ourselves with a quiet confidence, and treat others the same way that we want to be treated
Applying Instructions
Interested and qualified candidates should forward their CV to: david.njoroge@famousbrands.co.za using the position as subject of email.