• Customer Experience: Greet every customer with a “Karibu!” and a smile. Identify their needs—whether they’re training for a marathon or just looking for cool kicks for the weekend.
• Product Expertise: Stay up-to-date on the latest footwear technology (cushioning, stability, breathability) and apparel trends to provide expert advice.
• Sales Targets: Meet and exceed daily and monthly sales KPIs through proactive engagement and up selling or cross selling.
• Visual Merchandising: Keep the shelves looking “top-tier.” Ensure shoes are laced correctly, sizes are stocked, and the floor is clutter-free.
• Inventory & POS: Assist with stock takes and deliveries. Process transactions accurately using our POS system (handling Cash, M-Pesa, and Card payments).
• Brand Ambassadorship: Represent the brand’s values both inside and outside the store.

Desirable skills

• You are fluent in English and Swahili. If you can throw in some Sheng to build rapport with the younger crowd, even better!
• You have a genuine passion for sports or fitness culture.
• You have a “can-do” attitude and don’t mind being on your feet all day.
• You’re comfortable with digital inventory tools and social media.

Requirements

• Diploma in Business or Marketing is a plus.
• At least 1 year or more in retail sales, preferably in fashion or sportswear.
• Flexible to work weekends, late shifts, and public holidays.
• High energy, punctual, and well-groomed.