The IT Digital Channels Unit, within the Banking Systems Operations Department, is charged with the responsibility of Support, and Technical Operations, of the Digital Channels, and Middleware Systems within the Bank. The unit supports the Digital Banking in the areas of Mobile Banking, Card systems and Merchant Acquiring, Agent Banking, Internet Banking and International Money Transfers (Both branch based and Digital IMTs).

The Sopra CoE Specialist is responsible for coordinating and applying proven analytical and problem-solving skills, to help validate requests through collaboration with other functional teams and ensure seamless resolution of Sopra issues to support business strategy and entrench best practices.

Key Responsibilities:

• Works closely with various business functions and advice on Best Practice on Sopra.
• Manages contract performance and nurture skills that advances the IT Banking Systems Operations strategy on Sopra.
• Evaluates and Reviews all Sopra incidents and requests before resolution.
• Build and disseminate expert skills on Sopra support and issue resolution.
• With team perform corrections on Sopra transactions with exceptions.
• In liaison with relevant business unit, perform Product Creation for approved products.
• In liaison with functional unit, supports Sopra-related projects.
• With business, perform Product Optimization for requests on existing products.
• Spearheads maintenance, traction and resolution of system core functionalities i.e. Sopra platform
• Liaises with the Sopra vendor on escalated core issues for resolution.
• Participates in the change management process by ensuring that requisite Sopra parameter requests are updated after a change promotion.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology or Computer Science from a recognized university.
• At least 4 years’ experience in Technology with at least 3 years’ experience in Digital Channels Administration and at least 2 years’ experience in Banking Operations.
• Experience in IT Projects and Quality Assurance.
• Strong interpersonal and communication skills