At K1 Klubhouse, we pride ourselves on creating unforgettable experiences for our guests, whether it’s vibing at our themed nights, enjoying our wide selection of drinks, or dining with friends. We’re on the lookout for a supervisor to lead our front-of-house service team with energy, precision, and a

customer-first mindset.

Service Operations & Team Supervision

• Oversee daily floor operations to ensure smooth and timely service delivery
• Supervise and coordinate the service team during shifts, ensuring high standards are maintained
• Prepare duty rosters and ensure effective shift coverage
• Maintain professional grooming, punctuality, and discipline within the team
• Monitor the cleanliness and ambience of the service areas, ensuring setup and breakdown are done correctly

Inventory Management

• Forecast demand based on bookings and trends
• Receive, inspect, and safely store food and beverage items
• Track fast-moving stock and update procurement accordingly

Health & Safety Compliance

• Ensure all service SOPs are implemented and followed
• Oversee equipment maintenance and staff training for safe use
• Ensure food handlers have up-to-date medical checkups
• Implement emergency protocols and safety checks regularly

Customer Experience & Satisfaction

• Create a welcoming, clean, and vibrant atmosphere for guests
• Provide personalized service and resolve guest concerns professionally
• Encourage and collect guest feedback to improve service delivery
• Monitor food and drink quality and presentation

Training Development

• Lead onboarding for new service staff
• Provide ongoing training on menus, products, and service standards
• Cross-train staff to handle multiple roles across the department
• Mentor team members showing potential for leadership roles

Revenue Support & Upselling

• Train the team on upselling and cross-selling techniques
• Communicate ongoing promotions, happy hours, and offers to guests
• Support the marketing team during special events and activations

Discipline & Reporting

• Maintain professionalism in all communications and interactions
• Enforce company policies and handle minor disciplinary cases
• Draft and implement SOPs related to service operations
• Report regularly to the Head Supervisor and support in administrative tasks

Requirements & Qualifications

• 2+ years of experience in a supervisory role within hospitality or food & beverage
• Strong leadership, communication, and people management skills
• Excellent problem-solving abilities and customer service focus
• Flexible availability — must be able to work nights, weekends, and holidays
• Positive energy, a proactive attitude, and a genuine passion for service