The selected candidate will be the technical focal point with existing and potential Yokogawa customers pertaining to Sales and Service support. The Senior Service & Sales Engineer shall conduct training, maintain customer relationships, conduct site maintenance & installation services, offer technical support, and oversee quality improvement exercises.

Responsibilities of the job

• To provide technical support and maintenance visits to East Africa customers primarily on Yokogawa DCS control system
• To drive sales and service business support in East Africa
• To perform site visits within East Africa , mainly in Kenya, to identify and generate new prospects.
• Pipeline development and management of partners along with maintaining reporting and visibility into performance against all revenue and activity KPIs.
• Research market trends and advise on new products and opportunities that can be ventured into for an increase in revenue.
• Develop business penetration strategies and share projections to achieve set targets from various industries.
• Understand and convey complex customer requirements on both a business and technical level and provide solutions that translate into business.
• Attend trade and industry consumer events along with networking activities along seminars and other meetings.
• Complete accurate service records both electronically and manually
• Liaise with the Country Manager and Managing Director to coordinate ongoing operations and expansion of operations.
• To be able to review and recommend Industrial spare parts and maintenance activities.
• Proactively participate in the quality systems and quality improvement
• Provide first-line technical and strategic advisory, maintenance, & installation support to customers, communicate solutions or actions, and take ownership of the same.
• Perform visual final inspection (QA) and recommend/order/replenish parts for service.
• Providing training/demo to customers on Yokogawa Products

MINIMUM REQUIREMENTS:

• The ideal candidate should have a bachelor’s degree from a recognized institution, specializing in Electronics/Instrumentation/Chemical Engineering.
• Minimum 6-12 years of experience in Industrial automation and/or Instrumentation related works such as design, engineering, and commissioning.
• Minimum 2 years of commissioning/service support role on DCS/PLC, preferably Yokogawa Centum VP

Skills & Competencies:

• Must be conversant with at least 2 DCS and PLC systems.
• Hands-on experience on Yokogawa DCS is highly preferred.
• Knowledge of Field instruments and analyzers shall be an added advantage.
• Strong problem-solving skills, critical thinking, excellent analytical ability, strong judgment, and the ability to deliver high performance and high levels of customer satisfaction.
• Adhering to Principles and Values
• Deciding and Initiating Action
• Must be able to work under extreme pressure.
• Very high work ethic and personal integrity
• Discreet