Network Operations, services management team is a dynamic, responsive and innovative team responsible for the well-being of the MFS Africa network of connected partners (mobile network operators, banks, money transfer organizations, merchants etc.).

We are recruiting a Senior Operations Analyst to be key in the technical ability of the team to help manage, optimize and continue to expand the fast-growing MFS Africa ecosystem as well as support the organization through a number of use-cases that the company offers to its partners. The role will be working with the Head - Network Service Management and will be part of Network Operations.

We are seeking candidates with 2-4 years experience of working in the technology sector i.e fintech, software development, ICT etc. The successful candidate must be able to think laterally and use their technical ability to tackle and resolve unique problems in a clear, analytical approach that leverages all of their previous technical experiences. They must possess exceptional communication skills, high EQ, creative problem solving, strong organization skills, and flexibility.

The candidate may be based either in Accra -Ghana, Johannesburg -South Africa or Nairobi - Kenya. Applicants should only apply for the position advertised in the country of residence, or where they have the right to work.

You will be a good fit if you have / are :

• A Self-starter with a natural curiosity
• High competency in systems engineering approach & analytical thinking
• Ability to learn complex products/solutions in a high-pace environment
• Ability to multitask in an environment with shifting priorities
• Ability to work autonomously and independently in a highly demanding environment and willing to take accountability for work produced
• Comfortable learning new technologies and systems
• Highly organized, solutions-oriented with solid problem-solving ability
• Ability to work autonomously in a highly demanding and often ambiguous environment

Duties and Responsibilities:

• Participate in and own projects that are key to the execution of MFS Africa network expansion strategy and plans
• Provide technical support for partners using the MFS Africa network
• Execute technical integrations with future-partners integrating into the MFS Africa network
• Participate and manage technical optimization projects around the use of the MFS Africa API with connected partners
• Function as a technical escalation point from back-office around technical integrations challenges experienced around the MFS Africa network
• Provide technical leadership to the network management team
• Work with MFS Africa partners on ensuring the latest MFS Africa API , API-features (integrations evolution) and best-API practices are implemented by partners throughout the ecosystem
• Critically analyze ecosystem behaviour to pinpoint areas of optimization/improvement and lead implementation of such analysis with quantifiable results
• Manage technical change requests from partners internally to conclusion with all affected and required teams
• Participate in technical forums around the use of the MFS Africa API, its evolution and its new feature beta participations
• Analyze, diagnose and implement required interventions to ensure that the MFS Africa network achieves its desired goals around transaction success rates
• Use tools available to monitor, diagnose and participate in the resolution of challenges experienced within the MFS Africa network
• Guide and mentor colleagues around technical aspects and for the purpose of knowledge management

The ideal candidate will have the following qualifications and experience:

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electrical/Electronic Engineer or related ICT/Telecoms discipline
• Have 2 – 4 years of relevant experience
• Experience in UNIX/LINUX or any technical skill mastery
• Previous experience around API work (reading and interpretation of API specifications), Sync and/or Async
• Experience of on use of the any API testing tool (SOAP UI, REST Assured, API Fortress etc. or any preferred tool)
• Basic working knowledge around networking (VPN, SSL, MPLS etc.)
• Previous experience in any technical role and capacity
• Mastery of any technical system (open or proprietary)
• Advanced technical integration/support experience, with network monitoring tools and methodologies
• Experience with any network/service monitoring tools (Nagios, Big Brother etc.)
• Previous experience in a technical industry (mobile/ICT advantageous)

Why work for us:

• We are the cutting edge of fintech in Africa
• Ranked by Fast Company as Second Most Innovative Company in Africa
• Attractive package including flexible benefits and competitive remuneration
• Diverse, inclusive, gender-balanced company culture representing >28 nationalities and speaking >20 languages
• Massive growth potential
• We operate a flexible remote working and unlimited leave policy
• We solve relevant problems for Africa and the world to create access for the millions of users who also believe in what we do