Description
- For appointment to this grade, a candidate must have:-
- Master’s Degree in Information & Communication Technology (ICT) or equivalent
qualification from a recognized institution with three (3) years relevant work experience; - Bachelor’s Degree in Information & Communication Technology (ICT) or equivalent
qualification from a recognized institution;
Served in the grade of ICT Officer I Grade 10 or in a comparable position for a minimum
period of three (3) years; - A holder of ICT professional qualification;
- Membership of ICT professional body; and
- Demonstrated merit and ability as reflected in work performance and results.Duties and Responsibilities
- Supervising and coordinating of procurement, installation, testing and commissioning of ICT computing systems (hardware and software) and data communication systems;
- Supervising and coordinating of the development and maintenance of business application systems;
- Marketing and utilization of ICT services in the university;
- Coordinating the ICT income generating projects;
- Supervising, organizing and coordinating the operation and maintenance of computer hardware, software, networking devices, electronic equipment, printers, monitors, uninterruptible power supplies (UPS) and other ICT electronic equipment;
- Providing guidance and procedures in operations and maintenance of computing and data
communications equipment; - Planning, preparation and monitoring of maintenance procedures in the University;
- Identifying tools, services and facility requirements and advice on their procurement;
- Adequately document ICT maintenance and operations activities;
- Coordinating the installation and maintenance of University database systems;
- Ensuring that the database server, E-Mail server and any other relevant servers are up and
running at all times; - Ensuring users access the required information in the database when they need it;
- Monitoring the database server’s performance and tuning it accordingly;
- Organizing, configuring, operating and maintaining of database systems;
- Designing and controlling of the organizations database to preserve its integrity and prevent unauthorized usage or change;
- Maintaining database security through regular backups and recovery duties;
- Establishing the appropriate content and format of data records, the structure of data
relationships and the appropriate data names and key fields; - Database management and administration;
- Managing database users and database security by assigning usernames, passwords and
permissions; - Establishing and enforcing database standards;
- Overseeing network installations, as well as monitoring and maintaining the Institutions ICT network and evaluating new network hardware and software;
- Performing network monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution and complex problem analysis as necessary, to maintain network performance to meet user demand;
- Reducing operational risk and improving availability of the network by ensuring network
access, monitoring, control, evaluation and documentation practices are maintained and
adhered to; - Developing, maintaining and performing operational procedures and ensure operational
tasks are performed reliably and consistently to reduce the risk of unplanned outages; - Evaluating new network hardware and software solutions and monitor the market for emerging technology. Define network policies and procedures;
- Collecting and analyzing operational data (especially incident and change records) to
identify emerging trends and log problem records to assist with problem resolution and increased network availability; - Installing, maintaining, upgrading, and troubleshooting switches (HP and CISCO), routers, gateways, firewalls, and other networking infrastructure for local area and wide area networks (LAN/WAN), including Internet connectivity;
- Training and providing troubleshooting procedures to helpdesk personnel for first-line
network issues; - Performing day-to-day administration of the institutions network infrastructure; and
- Monitoring and troubleshooting network performance and security issues.
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