Description:
Job Purpose:
Support Account Manager deliver volumes, debt, proceeds, and profitability targets for the assigned portfolio of customers in the sector by managing customer relations, securing orders, ensuring they are properly scheduled and delivered to the right locations, accounts are reconciled and paid on time, and all company assets in the assigned portfolio are secure, working as expected, and recovered at project end.

Principal Accountabilities:
Sales

• Maintain sales portfolio: secure lubricants and fuels LPOs in a timely manner, ensure they are properly scheduled and delivered to the right locations.
• Secure company assets installed at customer sites, monitor and ensure they are in expected condition and working as intended.
• Act as liaison with engineering team for installation and maintenance issues.
• Build and Maintain sound business relationships with various stakeholders at both customer and Vivo Energy Kenya.
• Make regular quality customer visits to conduct training, monitor reconcile dispensed fuel volume, assess wet stock procedures and records kept at customers’ sites, ensure that the relevant controls are in place, and resolve any issues arising e.g. shortages.
• Identify new opportunities through market intelligence obtained from the ground and share details with FBAM.
• Ensure customer has all invoices for product supplied and the units have submitted all invoices to their cash office, reconcile accounts, resolve any invoice disputes, and collect payment as per trade terms

 Marketing

• Brand Promotion – ensure all equipment installed at the sites is properly branded.

 Supply Chain

• Provide accurate sales forecasts for lubricants and fuel on weekly and monthly basis.

HSSE

• Deliver assigned HSSE KPIs including: site audits, TBT, department HSSE meeting participation, PI identification and reporting, TnT engagement, Defensive Driving Compliance, Fitness to Drive, VEK safety rules / driving standards etc.

Key Challenges

• Timely delivery of promises to customers by managing all internal and external stakeholders
• Establishing good business relationships with Key Accounts in the North Rift
• Growing VEK portfolio in the North Rift through maintaining a strong prospect pipeline and execution of SPANCOP.
• Ensuring a seamless order-to-cash process .
• Handling competition and protecting business from loss to competition.
• Requirements
• University Graduate in Business or technical related fields
• Experience in customer account/relationship management, sales, negotiation, debt management and business analysis.
• Results driven, with sound business and commercial acumen
• Good team Player, with ability to provide solutions that are creative and innovative
• Good knowledge in Market/Competitive Analysis
• HSSE knowledge and understanding.