Kilimall is Kenya’s largest online shopping mall. It was launched in July 2014 with the mission of becoming No.1 E-commerce platform in Africa, and has sites strategically distributed in the three countries namely: Kenya, Uganda & Nigeria.

Kilimall serves a retail-customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery-tracking, dedicated customer service support and many other premium services.

We invite you to be part of our team by submitting your application to the following role based in Nairobi.

Responsibilities

• Dealing with after sales customer directly either by telephone, electronically(email) or face to face in a timely
• Helping the customers to get the necessary support i.e. help them install, maintain, operate particular product and advise customers on after sales product policy application.
• Processing all the returns and failed deliveries i.e. processing exchange, resend or refund of the product.
• Communicate and coordinate with internal departments
• Keeping track of all orders being returned and resend to customers.
• Ensure efficient and accurate logging of all after sales inquiries
• Take ownership of customers after sales complaints and follow problems through to resolution efficiently
• Constantly investigate and report after sales issues and options that will assist in service
• Any other duty assigned from time to

Qualifications

• Bachelor degree in Business Administration, sales or an equivalent
• 1 year relevant work
• Be a strong team player with excellent interpersonal skills
• Be able to work well and meet strict deadlines with minimum supervision
• Have a good working knowledge of MS Office applications with strong report writing skills
• Have excellent communication skills, both oral and written

Are you interested in this position and do you meet the minimum requirements? Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com 

Fresh Graduates are encouraged to apply