As the Sales Administrator, your responsibility will be assisting the Sales Organisation in the day-to-day dealings with existing client accounts. You will deepen/strengthen client experience by providing excellent ongoing day to day service, assisting with the transaction journey, helping simplify documentation requirements and answering client questions. Sales Administrator is a critical element in the transaction journey helping to navigate AZA’s internal teams and processes, so we’re looking for an empathetic young leader, with the relevant experience and skills, to help build the vision for excellent standards in transaction processing and to instill a customer-centric culture at AZA. This is an exciting opportunity to help take Africa’s leading digital FX company to the next level.

This role is open to candidates in Lagos (Nigeria), Accra (Ghana) and Nairobi (Kenya)

Responsibilities

• Lead with customer-centric approach by setting high standards for client support and customer happiness.
• Act as an effective liaison between AZA and the clients in the Transaction Journey, facilitating any queries relating to transactions.
• Support the Sales & Account Management team by collaborating with internal stakeholders (Compliance, Legal, Payments, Product).
• Support and improve the customer transaction journey acting within defined SLAs
• React quickly to client queries to ensure there is a smooth client transaction process and identify any questions / problems.
• Proactively anticipate client requirements and requests ahead of time.
• Adhere to the SOPs and compliance standards set internally
• Help identify and fix inefficiencies in current workflows and processes
• Display a high level of emotional intelligence and step into a leadership role when required

Activities

• Develop and follow quarterly, monthly, and weekly plans with specific, measurable goals.
• Collaborate with the Sales Organisation team to complete transaction requests in a timely manner
• Kick off transaction process with Clients, clearly explaining the process and documentation requirements
• Complete initial checks of documents submitted to ensure they meet the basic requirements set out by AZA’s Compliance team
• Collaborate with the Compliance team to complete transactions by collecting required documents from clients and ensure transaction approval is completed in a timely manner
• Collaborate with Payments team to check the receipt of funds and payments and provide timely responses to the clients
• Coordinate with Product & Customer Service teams to overcome technical issues blocking clients from creating or completing transactions.

Requirements

• Ambitious and passionate professional with a minimum of 3 years’ experience in a relevant role
• Ability to understand and help promote customer-centric vision at AZA.
• Persistent and goal-oriented with a mindset to get the job done
• Excellent interpersonal, communications (written and oral), listening skills.
• Experience in Advanced MS Office, Google Suite Tools and CRM software
• Creative problem solver with the ability to work independently with minimal guidance.
• Excellent organisational skills and structure ensuring nothing falls through the cracks
• You’re persevering and willing to roll up your sleeves to do whatever needs to be done
• Passionate about our mission to develop innovative digital payment and treasury management solutions to help businesses scale in frontier markets
• Based in Nigeria / Kenya / Ghana

Benefits

• A competitive salary and benefits package.
• Global / regional network / exposure in FinTech / Blockchain industry.
• One of the hottest, fastest scaling start-ups in Africa.
• Casual work environment.
• Great work-life balance.
• We value autonomy.
• Opportunity for growth for all employees.
• Opportunity to work hard and play hard.