Relationship Manager – Nairobi Region at Sidian Bank
| Location | NAIROBI, Kenya |
| Date Posted | March 3, 2026 |
| Category |
Banking
Management Customer Service Education / Teaching Operations |
| Job Type |
Full-time
|
| Currency | KES |
Description
At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice.
Relationship Manager – Nairobi Region
JOB PURPOSE
The jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank’s products and services whilst building long-term profitable customer relationships.
Responsibilities
- Branch strategic input and planning
- Business Growth & Development
- Marketing & Brand Management
- Relationship Management & Customer experience
- Branch Operations
- Personal Leadership & Development
- Risk & Compliance
Branch Strategic input and planning:
- Contributes to the completion of the branch operational plan by preparing and implementing an individual business plan that encompasses strategies for performance on branch growth objectives.
- Formulate and implement personal initiatives for assigned and new business portfolio aimed at increasing new business and share of wallet from existing clients.
- Prepares a personal action plan that contributes to the overall branch budget.
Business Growth & Development:
- Full responsibility for all product lines and all sales and business development for new and assigned business portfolio.
- Achieve business growth of the Business portfolio (Both Assets and Liabilities) ensuring income, quality and portfolio growth targets are achieved.
- Growth in client recruitment, increased transactional income, cross selling of products ,Customer relationship management as per set bank targets.
- Develop new business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
- Develop a new customer base by expanding markets and cross selling the bank products.
- Branch strategic input and planning
- Business Growth & Development
- Marketing & Brand Management
- Relationship Management & Customer experience
- Branch Operations
- Personal Leadership & Development
- Risk & Compliance
Branch Strategic input and planning:
- Contributes to the completion of the branch operational plan by preparing and implementing an individual business plan that encompasses strategies for performance on branch growth objectives.
- Formulate and implement personal initiatives for assigned and new business portfolio aimed at increasing new business and share of wallet from existing clients.
- Prepares a personal action plan that contributes to the overall branch budget.
Business Growth & Development:
- Full responsibility for all product lines and all sales and business development for new and assigned business portfolio.
- Achieve business growth of the Business portfolio (Both Assets and Liabilities) ensuring income, quality and portfolio growth targets are achieved.
- Growth in client recruitment, increased transactional income, cross selling of products ,Customer relationship management as per set bank targets.
- Develop new business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
- Develop a new customer base by expanding markets and cross selling the bank products.
Applying Instructions
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