Communication Jobs. Daktari Online Jobs

User Engagement & Revenue Growth

• Manage and reactivate dormant and underutilized platform users.
• Execute targeted engagement campaigns (calls, emails, virtual meetings).
• Convert engagement into revenue through subscriptions, training uptake, and service utilization.
• Track user lifecycle stages and maintain accurate CRM records.
• Report on engagement, conversion, and revenue performance.

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Corporate Client Management

• Serve as the primary point of contact for corporate and institutional clients.
• Manage client onboarding, service delivery, renewals, and expansion opportunities.
• Identify and pursue upselling and cross-selling opportunities.
• Ensure contractual compliance and high service standards.

Client Experience & Internal Coordination

• Champion client and user needs internally.
• Resolve service issues through cross-functional coordination.
• Support continuous improvement of client experience and service delivery processes.

Requirements

Education:

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field

Experience:

• 3-5 years in relationship management, account management, client services, or business development
• Proven track record meeting revenue targets and client retention goals
• Experience in healthcare/digital health sector advantageous

Technical Skills:

• CRM proficiency (Salesforce, HubSpot, or similar)
• Strong data analysis and reporting capabilities
• Excellent Microsoft Office Suite skills (especially Excel)
• Digital communication and collaboration tools expertise

Core Competencies:

• Exceptional interpersonal and communication skills
• Strong commercial acumen with revenue accountability
• Strategic thinking with operational execution ability
• Problem-solving aptitude and cross-functional collaboration skills
• Self-motivated, client-centric, with high integrity

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