Relationship Manager – Institutional Banking

at HFC Limited
Location Nairobi, Kenya
Date Posted June 24, 2021
Category Banking
Job Type Full-time
Currency KES

Description

HFC Limited, the banking and property finance subsidiary of HF Group has an exciting opportunity in our Retail Division. We are seeking for a talented, dynamic, self-driven and results oriented individual who is committed to performance, excellence and participating in our growth strategy.

Relationship Manager – Institutional Banking

Reporting To: Head of Sales

Overall Job Purpose
The Relationship Manager – Institutional Banking will be responsible for generating Government and Quasi Government deposit. Duties will include sales presentations, activations and product demonstrations

Principle Accountabilities

• Business planning and growth within government and quasi government institutions.

• Undertake market situation analysis to identify new business opportunities.

• Understand customers' businesses and anticipate their requirements.

• Match customers' needs with HFC product capabilities through presentations and proposals.

• Negotiate terms and conditions with customers to maximize revenue and profitability.

• Offer need based solutions to meet the specific investment needs of our customers and prospects.

• Conduct joint calls with schemes and IB RMs to ensure proper management of the value chain.

• Ensure smooth deal implementation and while maintaining high levels of service quality.

• Identify opportunities for cross selling and referrals to other HFC business lines through developing a good understanding of client needs.

• Ensure the best in class in terms of quality of customer experience, sales, turnaround time and productivity standards.

• Continuously provide feedback on the acceptance of the products in the market and suggest changes that could improve uptake.

• Adhere to set guideline and processes to avoid mis-selling, misrepresentation, fraud and ensure adherence to customer data confidentiality principles

• Adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices

• Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer

• Tracking and monitoring of TAT and errors to ensure the minimum threshold is met

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree.

• Minimum of 3 years’ experience in sales preferable within the Banking Industry.

• Demonstrate knowledge of banking operations

Key Competencies and Skills

• Problem solving and analytical skills

• Demonstrate integrity and ethical standards

• Attentive to details

• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.

• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.

• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.

• Basic analytical ability with active listening skills.

• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.

• Ability to maintain confidentiality of sensitive information.

• Willingness to adapt to changing business needs and deadlines.

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 36 Bachelor Degree

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