REF:MPR/2/2021–MANAGER PROCESS RE-ENGINEERING

PURPOSE:

In line with the process re-engineering team mandate, the role holder is responsible for executing end to end process reviews to drive radical changes in key customer facing and impacting processes: Eliminate, Simplify, Standardize and Automate to deliver a set of highly digitised processes that support the migration of transactions to electronic channels in line with the organisation’s strategic goals.

PRIMARY RESPONSIBILITIES:

The Incumbent will report to the Head of Process Re-engineering and will be responsible for:

• Supporting functions across the organisation in redesign (zero base approach), automation of processes, drive business efficiency, process optimization and reengineering.
• Analysing (As-is) core business processes and workflows, identifying gaps and proposing measures (to-be/ radically improved processes and workflows) to achieve dramatic improvements in productivity, cycle times and quality while ensuring that customer-centricity across processes is accomplished.
• Championing process improvement and reengineering approaches that are technology led (intelligent process automation) to conduct process modernization projects across the organization that enhance customer experience and operational efficiency.
• Driving processes that build cross-functional competencies and ensure end-to-end responsibility for a process and facilitate BPR engagements enabling the stakeholders arrive at the most ideal processes.
• Implementing and managing processes for measuring the efficiency and effectiveness of business operations across the group.
• Championing compliance to established SOPs, business processes and best practice guidelines.
• Monitoring established processes to continuously track post implementation projects benefits
• Collaborating with stakeholders during the visioning and concept development of a product.
• Scoping requirements and create a roadmap
• Translating business requirements to technical specifications for the development team
• Working with relevant internal stakeholders to analyse the needs, research and align product roadmap to strategic goals
• Championing process changes from a customers’ voice while taking the business aspects into consideration

QUALIFICATIONS AND COMPETENCIES REQUIREMENTS:

Academic and Professional Qualifications

• Bachelor’s degree from a recognized institution.
• Knowledge and certification in Business Processes Management.
• Certification and experience in Monitoring and Evaluation and Project Management
• Lean Six Sigma Certification - Black Belt

Experience and Skills

• Five (5) years of working experience in Business Process Analysis
• Established experience in using Lean six sigma tools
• Project Management skills and familiar with Agile principles.
• Strong skills in Process Mapping and Business Process Reengineering with good knowledge of Business Process Modelling Notation (BPMN), Experience creating and evaluating process flows and maps.
• Excellent analytical skills with hand-on experience using VISIO/ EDRAW and R/SPSS/SAS/STATA.
• Strong collaboration and facilitation skills within cross-functional teams.
• Good understanding of Operational Risk Management.
• Adequate experience in general management and stakeholder management.
• Ability to work and deliver on the assigned tasks/scope autonomously
• Jira and Confluence skills a plus
• Knows how to define an MVP and product road map
• Good leadership and decision-making skills
• Good understanding of banking operations