JOB TITLE: OPERATIONS MANAGER
DEPARTMENT: MANAGEMENT
REPORTING TO: CHIEF EXECUTIVE OFFICER
JOB SUMMARY / PURPOSE:
Analyse and improve organisational processes, and work to improve quality, productivity and efficiency. Provide leadership for operations in the organisation for all lines of business.

DUTIES & RESPONSIBILITIES:
Project Management:
1. Coordinate internal resources and third parties/vendors for the flawless execution of projects. Establish, develop and maintain relationships with third parties/vendors.
2. Oversee acquisition of resources and materials as needed before and during projects by talking with customers, team members, team heads and in-house accountants and negotiating price and payment agreements with third parties/vendors.
3. Ensure that all projects are delivered on time, within the scope and budget.
4. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
5. Develop comprehensive project plans that merge customer requirements with company goals and coordinate various heads and technical personnel during all project phases, from initial development through implementation.
6. Manage changes to the project scope, project schedule and project costs using appropriate verification techniques. Ensure resource availability and location.
7. Measure project performance using appropriate tools and techniques.
8. Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions and implement efficiency improvements.
9. Manage the relationship with the client and all stakeholders.
10. Analyse the economics of project plans and provide actionable feedback relating to cost-benefit and return on investment standards.
11. Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels.
12. Track project performance, specifically to analyse the successful completion of short and long term goals.
Operations:
1. Provide inspired leadership for the organisation.
2. Make important policy, planning and strategy decisions.
3. Develop, implement, and review operational policies and procedures.
4. Help promote a company culture that encourages top performance and high morale.
5. Work with senior stakeholders.
6. Ensure all legal, regulatory documents are filed and monitor compliance with laws and regulations.
7. Work with the CEO to determine values and mission, and plan for long term as well as short term goals.
8. Identify and address problems and opportunities for the company.
9. Build alliances and partnerships with relevant organisations.
10. Support worker communication with the management team.
11. Any other duties assigned by management.

JOB REQUIREMENTS:
● Degree in Operations / Project Management or related field.
● Minimum three (3) years experience in management, operations, projects and leadership.
● Understanding general finance and budgeting, including profit and loss, balance sheet and cash flow management.
● Ability to build consensus and relationships among managers, partners and employees.
● Excellent communication skills.
● Experience working in a high-level collaborative environment.
● Demonstrated understanding of project management processes, strategies and methods.
● Solid understanding of financial management, development and tracking budgets.
● Excellent problem-solving skills, innovative and solutions-oriented.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree