Job Summary

We are looking for a sharp, highly-organised Operations Intern to support our Kenya ride-hailing operations.
You will be responsible for the daily functions that are at the core of the business locally where your work will have a direct impact on supply growth, quality and compliance.

Job Requirements

1. Onboard and/or train new drivers to Bolt’s platform.
2. Verify, maintain, organise and audit driver and vehicle documentation.
3. Respond to driver issues over phone or email and via Zendesk.
4. Find resolutions to driver issues and questions.
5. Work closely with the local operations teams to streamline relevant processes.
6. Support the local operations teams in local initiatives that contribute to supply growth, quality and compliance.

Job Skills and Qualifications

1. You’re a great communicator.
2. You’re highly organized.
3. You’re proactive.
4. You’re a hustler, not stopping after 20 obstacles a day.
5. You have excellent spoken and written Kiswahili & English.
6. You’re passionate about new technologies and ride-hailing.