Marketing Jobs, Ukristo na Ufanisi Sacco Limited Jobs.

The holder of this position will report to the Marketing and Business Development Manager.

Key Responsibilities

• Provide support: Respond to customer inqiries, resolve complaints, and manage accounts to ensure customer satisfaction.
• Gather feedback: Collect customer feedback through surveys and direct interactions to identify areas for improvement.
• Handle issues: Proactively identify potential problems and work with internal departments to find solutions and ensure a positive customer journey.
• Onboard customers: Ensure a seamless and positive onboarding experience for new customers.
• Generate leads: Identify and generate leads for sales teams through various channels, including online chats and in-person interactions.
• Promote products: Cross-sell products and services to existing and potential customers to help meet departmental targets.
• Create content: Assist with creating marketing materials and content to enhance brand presence and engagement.
• Analyze data: Track and analyze marketing campaign performance and use customer data to inform marketing and business strategies.
• Manage communication: Handle customer communications, such as SMS reports and live chats, to enhance engagement.

Key Attributes

• Creative, proactive and detail-oriented
• Customer experience focus.
• Excellent Verbal and written communication skills.
• Polite with a friendly attitude.
• Be a team player and self-driven.
• Have Trouble shooting, Problem solving skills and empathy with delightful customer experience.

Skills & Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, or related field.
• 2–3 years’ experience in marketing, sales, or customer experience engagement.
• Strong communication, organizational, and analytical skills.
• Proficiency in Microsoft Office.

How to Apply