Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world. The CWS mission is to eradicate hunger and poverty and to promote peace and justice at the national and international level through c…

• Provide direct supervision and leadership to the ARDU team, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating leave.
• Develop and implement training modules for ARDU staff.
• Ensure that QCs are being conducted and feedback is being provided to staff.
• Ensure coaching, mentoring, feedback and corrective action plans are being carried out where needed.
• Ensure establishment of performance expectations and communication, on-boarding and training.
• Evaluate and assess training needs of ARDU and takes the lead in organizing and providing trainings on a regular basis.
• Monitor staff time and attendance.
• Monitor and ensure a safe, healthy and professional work environment.
• Ensure direct reports access and use their benefits appropriately, including leave.
• Actively support staff by promoting safe space, open-door and the escalation policy.
• Establish and communicate clear expectations to staff to foster a predictable and consistent work environment.
• Ensure staff are safe in the field by establishing and maintaining efficient coordination systems with the CWS Human Resources and Staff Security teams and disseminating information related to safety to staff in the field.Compliance (25%)
  • Ensure all functions within the ARDU Department strictly adhere to the DOS/BPRM, UNHCR, CWS RSC Africa policies, guidelines and procedures.
  • Report on departmental compliance and achievements to required internal and external stakeholders.
  • Review and monitor the implementation of any Memorandums of Understanding (MOU) that would be needed.
  • Ensure development, implementation, dissemination and monitoring of Standard Operating Procedures (SOPs) for deployments and ensure these remain up to date and adhered to.
  • Conduct job function observations of ARDU staff to ensure compliance and identify any areas of improvement or training needs.
  • Conduct and participate in regular process reviews to compare requirements vs. outputs.
  • Travel to field locations to monitor output, conduct performance evaluations and meet with partners.

  Program Administration (20%)

  • Create deployment projections and work output levels of the ARDU team.
  • Develop and implement department specific pipeline analysis to inform workload projections and staffing and to anticipate future workloads.
  • Manage reports, including the communication systems and quality control checks that ensure accuracy and efficiency.
  • Ensure annual plan and strategic planning goals are met as communicated by the ARDU Coordinator.
  • Ensure the deployment of ARDU staff and resources to ensure timely submission of cases, in coordination with Programs management.

  Representation (10%)

  • Develop and maintain effective relationships with CWS RSC Africa’s implementing partners.
  • Ensure partner communication from the department is professional, timely and proactive.
  • Represent organizational policies and culture to staff.
  • Ensure the workforce is professional when representing C

    Additional Responsibilities (5%)

    • Other duties that may be assigned to enhance the quality and efficiency of U.S. Refugee Admissions Program (USRAP) to attain set objectives and maintain high professional standards of RSC Africa.  Execute special projects and other duties as assigned by CWS/RSC Africa Leadership.

    Qualifications:

    • A minimum of Eight (8) years paid work experience managing complex projects.
    • A minimum of Two (3) years of direct supervisory experience is required.
    • A minimum of Two (3) years of experience working in ARDU or other UNHCR deployment schemes is required
    • US refugee resettlement experience is required.
    • Previous program management experience preferred
    • Previous experience conducting trainings or presentations preferred.
    • Previous reporting and monitoring and evaluation experience preferred.

    WS RSC Africa to refugees, partners, the funder and colleagues.