Within delegated authority, the Benefits Assistant will be responsible for the following duties:

• Provides information to individual participants and retirees/beneficiaries as well as administrative staff of member organizations of the Pension Fund with respect to participation, entitlements, and benefits, including validation, restoration, and all benefit options available.
• Screens and sorts all incoming communications and ensures these are addressed as appropriate in a timely manner.
• Responds to clients’ standard pension enquiries in person, on the phone or in writing, drafts routine correspondence, and prepares various pension certificates and statements at the request of clients.
• Undertakes necessary research to provide accurate information to standard pension queries, ensuring that responses to queries conform to the provisions of the Regulations and Rules of the Pension Fund and the Pension Adjustment System, and contacts appropriate member organizations to resolve issues.
• Provides annual pension statement to participants upon request and answers questions related to statement contents.
• Determines eligibility to validate, restore, transfer pension rights and communicates with (former) participants and employing organizations in this regard. If eligibility confirmed, processes by taking related administrative actions and procedures.
• Advises Pension Fund members on the administrative actions or procedures required in relation to changes in the status of individuals, e.g., personal data, family history, change in employment situations, etc.; initiates required administrative actions in the Fund’s PA.
• Reviews and advises clients on status of individual pension files from enrolment to separation ensuring that all relevant documentation for standard separation case processing has been received.
• Carries out quality control check and follow up for cases relating to the activation, continuation, suspension and/or termination of benefits in relation to the annual Certificate of Entitlement exercise.
• Calculates and provides estimates of future benefit options as well as estimates under the Pension Adjustment System.
• Reviews documentation required for implementation of local track or for changes in country of residence to determine eligibility and effective date. Processes confirmed cases and submits for auditing.
• Reviews and handles queries and cases related to the Certificate of Entitlement exercise and advises clients in this context.
• Reviews and determines eligibility to grants from the Pension Fund’s Emergency Fund.
• Participates in the standardization of procedures and texts for communications originated by the Section.
• Participates in training activities related to the Section’s work, including the preparation of drafts and training material; compiles relevant information for training purposes for internal and external use.
• Performs other related duties, as assigned.

Position in Organization:

• Posting Title: Benefits Assistant, G5
• Job Code Title: BENEFITS ASSISTANT
• Department/Office: United Nations Joint Staff Pension Fund – Pension Administration
• Duty Station: NAIROBI
• Posting Period: 04 January 2022 – 02 February 2022
• Job Opening Number: 22-Administration-UNJSPF PA-171035-R-Nairobi (O)
• Staffing Exercise: N/A

Qualification:

• High school diploma or equivalent.

Experience:

• A minimum of five (5) years of experience in employee benefits administration or related area is required.
• At least two (2) years of experience working within a pension fund or post-employment benefit scheme is desirable.
• Client Services experience is desirable.