Organizational Setting and Reporting

The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the Director-General of UNON is the representative of the Secretary-General in Kenya. UNON supports program implementation of the United Nations Environment Program (UNEP), the United Nations Human Settlements Program (UN-Habitat) and the Resident Coordination System (RCS) globally, as well as other UN offices in Kenya, by providing administrative, security, conference and information services (www.unon.org). This post is located in the Information Technology Unit, Publishing Service Section of the Division of Conference Services (DCS) at the United Nations Office at Nairobi. Under the direct supervision of the Chief of the IT Unit and within limits of delegated authority, the Information Technology Assistant will be responsible for the following duties:

•  Implement the information systems policy, strategies and activities of the Division of Conference Services. Ensures the day-to-day functioning of the division's information systems and programs, carries out research and evaluation of hardware, software and communication products, and assists in establishing and maintaining performance indicators.
•  Provide full range of technical assistance to the Division of Conference Services' staff members in the use of any software at the Division. Formatting documents in MS-Word and Excel, CAT Tools, recovery of information in case of problems, restoration of damaged files, security procedures, backup procedures, etc. Ensure 24/7 operations and monitoring of assigned systems. Implement backups of servers following standard backup procedures. Provide support to DCS Staff during meetings serviced in-house and out of Nairobi within and outside working hours.
•  Restructures and maintains DCS web page, making sure all the relevant information is kept up to date and liaising with corresponding sections. Manipulating and developing using SharePoint and Drupal Content Management Systems. Respond to requests from user offices and assist in deploying/configuring systems so as to conform to infrastructure standards. Conduct frequent proactive assessment of users' needs to take pertinent action.
•  Trouble shooting for hardware and software problems. Contacting vendors on hardware or software problems that may occur on equipment purchased from them. Facilitating software and hardware installation of new computers by providing all the required software. Troubleshoot/repair malfunctioning hardware creating adequate reports. Set guidelines and principles for problem reporting, resolution and follow up.
•  Perform any other related assignments as may be requested by the supervisor.

Competencies

PROFESSIONALISM: Knowledge of organizational information infrastructure, including hardware, software and application systems. Knowledge of web development and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges. Remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Able to perform analysis, modeling and interpretation of data in support of decision-making. PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments. Adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. TECHNOLOGICAL AWARENESS: Keeps abreast of available technology. Understands applicability and limitation of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Education

Completion of High School Education is required. Additional training in Computer Programming and Computer Science or closely related field is required. Additional training in SharePoint Online (SPO) and Drupal at the advanced level is desirable.

Job - Specific Qualification

Not available.

Work Experience

A minimum of seven (7) years' work experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area is required. The minimum years of relevant experience is reduced by two (2) years for candidates who possess a first level University degree. A minimum of two (2) years’ experience working with Artificial Intelligence (AI) related technologies is desirable. Experience in project management such as Prince2/PMP, technical maintenance is desirable. One (1) year or more of experience in data analytics or related area is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.

Assessment

Evaluation of qualified candidates for this position may include a substantive assessment which will followed by a competency-based interview.

Special Noti