• Plan, promote, and maintain a calendar of learning and development events.
• Manage end-to-end in-person and virtual workshop logistics including communications, room reservations, materials preparation, catering, Outlook or MS Teams invites, participant tracking, and session production support.
• Administer assessment tools (e.g., CliftonStrengths), including code distribution and participant follow-up.
• Manage access to program-related MS Teams channels.
• Oversee the eCornell administrative dashboard, monitoring usage, metrics and generating reports as needed.
• Oversee the Employee Enrichment Fund process, usage and reporting.

Learning Management System Administration (25%)

• Add and retire content on a quarterly basis in partnership with the Manager of Learning Technologies.
• Create session offerings for in-person and virtual workshops in partnership with facilitators.
• Add or edit communications within the LMS.
• Run and disseminate reports.
• Assist with cyclical audits to ensure accurate records.
• Troubleshoot technical issues and questions from learners.

Team Administrative and Knowledge Management Support (25%)

• Coordinate team meetings, manage the shared Outlook inbox, and support overall team calendar.
• Maintain and enhance knowledge management practices, including updates to team content on the organization’s intranet.
• Collaborate with team members to create and maintain Standard Operating Procedures (SOPs) and job-aids
• Maintain operational tools such as team project trackers, department dashboards, and program surveys.
• Review and track GTM Intake Requests, providing timely follow-up communication with requestors.
• Recommend and implement improvements to team processes, data collection, reporting and dissemination.
• Provide general support to team when needed.

Team Operations (20%)

• Manage procurement activities including ordering department supplies, purchasing assessments and workshop materials.
• Process invoices and chargebacks.
• Reconcile GTM purchasing card transactions and reporting.
• Create purchase orders and support the team’s contracting process.
• Track budget expenditures using the annual budget tracker.

Qualifications

• Associate degree in business administration, marketing, human resources or equivalent work experience.
• 3+years of experience in operations and administration support or similar roles.
• Strong organizational skills with meticulous attention to detail.
• Proficiency in using technology to collaborate and drive project efficiency (e.g Smartsheet, MS Teams, Sharepoint).
• Excellent communications and interpersonal skills.
• Ability to multi-task and willingness to learn new tools and processes.

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