Global Change Manager (Cash & Voucher Assistance)

at Save the Children
Location Nairobi, Kenya
Date Posted May 23, 2023
Job Type Freelance
Currency KES


The role of Global Change Manager sits within the Digital Programming team at Save the Children International. This team is responsible for leading the digital transformation of our work with children and forms a central pillar of our global strategy to deliver greater impact to more children in the 120 countries in which we work. The Digital Programming team is putting in place the processes, platforms, tools and resources that enable Save the Children staff to design, deliver, and scale safe, high quality digital programmes.
The role will lead change management for our Integrated CVA Management project, which aims to transform our ability to efficiently deliver Cash and Voucher Assistance (CVA) programs at scale by implementing a digital solution that registers participants and manages the entire CVA lifecycle. Automation of the CVA processes will reduce manual effort, eliminate processing errors, and shorten our response time. It will enhance transparency and accountability for our donors, while laying the digital foundations for delivering cross-programmatic, person-focused interventions in the future.
The Global Change Manager will be accountable for understanding the project context, and identifying and incorporating project stakeholders into the design, defining and managing the change plan and ensuring its successful deployment across our Country Offices and Members. They will be responsible for assessing the impact of change resulting from proposed digital solutions, and implementation options in terms of our people, processes, data, technology, policy & governance as well as our global legal requirements. They will work closely with individual projects and the wider Digital Programming Team to agree priorities, develop robust change plans, and monitor progress against these plans. There will be a need to consider the change implications and approach, not only directly on the project stakeholders, but also on the wider organisation to manage the change successfully and embed new practices and ways of working.
The role holder will be responsible for managing the Change Management deliverables as part of the defined Save the Children Project Lifecycle, including e.g. a Stakeholder Matrix, Change & Communications Plan, and Change Impact Assessment etc. Core to this role will be ensuring effective alignment with wider transformation initiatives, as well as effectively managing relationships with key stakeholders and driving continuous improvements. Externally, the role may be required to work closely with third parties such as consultants and technology partners to understand and assess the impact of proposed ways of working, approaches and communications. In time, the role holder will be required to work alongside Regional Change Managers, within Member offices, embedding change at a global and collaboratively on a local level.


Demonstrated experience and capability in change management and supporting the delivery of major transformational projects in regard to business processes and systems within a large and complex international organisation as well as changes to organisation structure and ways of working
Experience of working across project phases to deliver change management oversight and interventions
Experience in transitioning and embedding project approaches and methodology within an organisation
Demonstrable ability to challenge the user-friendliness of set up, requirements and design for implementation and regular usage
Experience of solving issues through analysis, definition of a clear way forward and ensuring buy in
Excellent communication and interpersonal skills. Engaging as well as assertive, influencing and negotiating
Affinity, knowledge, and experience of working within a standardised project/change methodology
An understanding of the concept of agile project delivery and the resulting impact on change management activities
True passion for results, responsibility and proactivity
Competent in MS Word, Excel and PowerPoint
Willingness and ability to travel
Cultural awareness and experience of delivering solutions internationally

Prior experience in delivery of global transformation initiatives is highly desirable
Previous Non-profit sector knowledge/experience
Proficiency in a second core language of Save the Children (French, Spanish, Portuguese or Arabic)

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