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Front Office/ Receptionist Job Metropolitan Hospital

at Front Office/ Receptionist
Location NAIROBI, Kenya
Date Posted July 31, 2025
Category Business Administration
Education / Teaching
Health Care / Medical
Management
Job Type Full-time
Currency KES

Description

Front Office/ Receptionist Job

Description

Responsible for managing the hospital’s front desk and providing excellent customer service to patients, visitors, and staff

Responsibilities

  • Receiving and Registration of clients.
  • Receiving cash and running of payment cards where appropriate.
  • Handling claims forms/preauthorization
  • Handing over cash/invoices on daily basis
  • Handling patients’ complaints/inquiries, receiving all hospital calls
  • Finalizing, attaching bills to claim forms, dispatching claims
  • Notifying SHIF claims
  • Booking clinic patients
  • Reporting on daily numbers
  • Liaising with Smart applications on matters related to smart billing
  • Liaising with credit card issuers on issues related to PDQs.
  • Seeking authorization for members where cards have issues
  • Receipting cash and handing over for banking
  • Managing petty cash
  • Timely reporting on any dysfunctional tool of work at the work station
  •  16. Comply with all safe work procedures and practices related to Occupational Health and Safety Policy      Receiving and Registration of clients.

Qualifications

  • Diploma In Front Office Management/Business Administration/Management/Health Records Management or related field
  • Up to one (1) experience
  • Adaptable
  • Customer Focus
  • Result Oriented

 

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