A modern dental practice in Westlands is searching for very presentable lady who is qualified to fill the position of Front Office / Receptionist.

The successful candidate will report to the Principal Dentist and should be highly motivated with a “can do” attitude and have a passion for success and detail.

Responsibilities

Receptionist

• Receive patients in the clinic, greet and accord them the necessary assistance.
• Answer all incoming calls and handle callers’ inquiries whenever possible.
• Making appointments and managing the patients’ diaries.
• Managing the patients in the reception room clinic.
• Exceptional ability to perform filing, receptionist, record keeping and other related clerical tasks.

Deal with insurance claims and payments

• Scanning claim forms and xrays when necessary and sending them to the respective insurance company.
• Follow up on the approval of the pre authorisation forms.
• Sending invoices every end month and follow up on the payments.

Administration

• Collecting payment from clients receipting, banking and recording.
• Monitor all snail mail and email enquiry and give feedback.
• Ensuring all statutory bills are paid in a timely manner.
• Ensure all suppliers/service providers invoices are paid every month.
• Procuring of stationery, office equipment and all non-clinical items.
• Handling and reconciling petty cash.

Marketing Duties

• To communicate continuously with existing corporate stakeholders
• To supervise the sales of brushes and oral hygiene products in the clinic.
• Prospecting for corporate clients in liaison with the Doctor

Human Resource Duties

• Co-ordinate staff leave arrangement in liaison with the C.E.O
• Ensure all staff benefits e.g. medical covers are readily available.
• Supervise the assistant and cleaner
• Assist the clinical manager to order clinical supplies.

Skills

• Computer skills – MS Office (Excel, Word, PowerPoint)
• Administrative Skills (Filling, Emails, Internet Research etc.)
• Excellent communicator, helpful, and pleasant demeanor
• A crisp Clear Neutral Accent
• Excellent written and verbal communication skills
• Ability to multi task and prioritize
• Ability to work well independently and within a team environment
• Excellent customer service skills

Other Attributes

• Charismatic very organized and presentable
• Fluency in both English and Kiswahili
• A passion for helping others, keeping information of a confidential nature secure and the ability to think out of the box is required

Qualifications

• A Diploma in Human Resource
• A certificate or diploma in front office management or its equivalent

Experience

• At least 2- 4 years’ experience as a Receptionist/Front Office in a Fast Paced business environment, relating with people of different backgrounds, race, religion, nationalities, etc.
• Should be well versed with the social media and the WWW.