Our client is seeking to recruit a highly skilled and self-motivated Front Office Executive for a High End Spa to perform various administrative and clerical tasks. They will be in charge of the day to day coordination of the clients and ensure a smooth running of the spa.

Location: Gigiri Nairobi

Industry: Hospitality

Duties and Responsibilities

1. Maintain consistent, regular attendance record.
2. Accurately book, change and cancel appointments.
3. Ensure that the check-in, check-out and payment process is handled in accordance with company policy
4. Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
5. Develop professional and personalized relationship with regular guests and operate phone system accurately and efficiently.
6. Handle guests’ questions and concerns promptly, professionally and courteously.
7. Maintain complete confidentiality in all guest matters in accordance with company policy.
8. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
9. Engage with customers actively seeking feedback about their service experience.
10. Maintain a clean; safe, fully stocked and well organized work area.
11. Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
12. Regularly attend, participate in and support training and staff meetings for the spa.
13. Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Qualifications

1. Bachelor’s Degree in Hospitality, Front office or related field
2. Should have 3 years’ experience as a front office executive
3. Hospitality experience is an added advantage
4. Familiarity with Booking Software
5. Preferably female
6. Excellent communication skills
7. Must be detail-oriented and have ability to multi-task
8. Efficient and productive in a fast-paced environment