Reporting to the Credit Controller, the successful candidate will be responsible for ensuring smooth flow of patient journey from admission to discharge.

Responsibilities

Registration and Booking Management

• Registration of patients in the Kranium System
• Advance booking of patient in Clinics before the appointment date where applicable.
• Ensuring services are rendered to bonafide corporate scheme beneficiaries.
• Validating corporate patients ensuring correct documentation is given and properly filed and liaising with insurance companies regarding pre-authorization.
• Integration of inpatient records, outpatient records and outpatient centres patient records.

Billing & Authorization

• Billing of patient.
• Receiving and receipt correctly funds as per the source document.
• Processing patient admission liaising with the Nurse for bed allocation and admitting Doctor.
• Seeking authorization for emergency admission.
• Ensuring all claim forms are signed by the Doctor and attached to the invoices then forwarded to the Senior Cashier at the end of a shift.
• Dropping funds receipted onto the drop-in safe, when applicable.
• Banking all receipts with Chief Cashier.
• Inventory Management.

Customer Care

• Ensuring consistency on the customer care standards and telephone etiquette are maintained at all times.
• Establishing accurate, honest and positive relationship with internal and external customer.
• Any other duties that may be assigned from time to time.

Qualifications, Skills and Experience

• CPA Part 2 or Diploma in Front Office Operations
• At least one (1) year experience
• Good working knowledge of Ms Excel.
• Good interpersonal and Communication skills.
• Excellent customer care skills.
• Basic Life Support.