• Finacle Core banking scripting (SSO, CRM, CORE, C24, FI), Java programming, javascript scripting, customization and enhancements of new and existing functionalities and workflows
• Provide Level 2 (L2) technical & functional and administration support of applications ensuring compliance with business expectation.
• Development of new inbound and outbound APIs for Finacle CORE, Finacle CRM, Finacle SSO, Finacle SVS, Finacle Reporting Infrastructure.
• Finacle Report development using Reporting Infrastructure and Maha Reports
• Carry out troubleshooting, installation, configurations, correction of scripts including optimizations, guidance, escalations, coordination with vendor & end user training.
• Implement and maintain systems for monitoring/audit of functionalities.
• develop and update technical procedures, release notes/ deployment architectures and desktop instruction documents for all assigned applications.
• Implement changes in parameters, configurations and deployment of patches based on approved Change / Configuration Management process.
• Provide required support for rollout of new functionalities, products, processes, and mandates.
• Provide regular status update of issues / requirements assigned / allocated.
• Adhere to bank’s incident, problem, and change management processes (Ticket assignment and resolution, Problem management to resolve root cause of repeat incidents, attend CAB meetings and verify all changes implemented are properly tested to minimise incidents related to changes).
• Support business in executing UATs.
• Support the execution of design, planning and implementation of bank projects that promote business needs.
• Ensure security of data and information within the Applications Systems (Data Protection laws apply).
• Support the business continuity management activities (deployment, restoration, failovers, DR testing)
• Training of the application to the relevant support teams.

Qualifications

Qualifications / certifications

• Educational Background – A degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Technical Skills – Proficiency in programming paradigms (Java, Python, SQL), operating systems (Linux, Windows), and database management.
• ITIL Certification – Knowledge of IT Service Management (ITSM) frameworks, such as ITIL is added advantage.
• Project Management Training – Certifications like PMP or Agile methodologies is an added advantage.
• Security & Compliance Knowledge – Understanding of cybersecurity best practices and regulatory compliance is added advantage.
• Problem-Solving & Analytical Skills – Ability to diagnose and resolve complex technical issues efficiently.
• Communication & Collaboration – Strong interpersonal skills to work with cross-functional teams, vendors, and end-users.

Experience

• Industry Experience – Prior experience in application support, particularly in financial services, banking, or insurance.
• Minimum 5 years in financial services, banking, or insurance.
• Finacle core banking s