Engineer – SOC (Service Operations Center)

at Safaricom
Location Nairobi, Kenya
Date Posted May 19, 2022
Category IT / Information Technology
Job Type Full-time
Currency KES


We are pleased to announce the following vacancy for Engineer – SOC (Service Operations Center) in the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Posting Description

  • Reporting to the Team Manager – SOC (Service Operations Center), the position holder will be responsible for Managing all faults across the network. Operational Monitoring & Control with a view of proactive detection of events before they result to incidents. First line fault resolution of faults across the network

Job Responsibilities

  • Ensure proper fault detection on either / all RAN, Transmission, CORE, DATA (Fixed/Mobile), VAS, M-PESA and IT Elements
  • Ensure first Line fault Resolution and identification of potential risks and actions taken to mitigate failure
  • Interface with RAN and Transmission Vendors/Managed Service Providers on escalated fault follow up
  • Provide governance in work order Change Management execution process and quality performance after execution to meet intended KPIs
  • Follow fault and incident management processes and carry out continuous follow-ups to deliver the defined KPIs
  • Ensure proper and documented follow-ups are done from start to end of events/incidents
  • Work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively
  • Develop, analyze and consume relevant daily/weekly/monthly reports on various key aspects of the SOC section
  • Work in a shift or function within the team


Job Requirements 

  • The candidate will holder of a University degree in electrical/electronic from a reputable institution with a bias in telecommunications / Computer Science.
  • CCNA certification/ CCNP certification
  • A minimum of 4 yrs. experience in Telecommunications.
  • Proven ability to self-start and effectively manage multiple assignments.
  • The ability to work under pressure and be resilient and tenacious to get results
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