Engineer – SOC (Service Operations Center)
Location | Nairobi, Kenya |
Date Posted | February 23, 2023 |
Category |
IT / Information Technology
|
Job Type |
Full-time
|
Currency | KES |
Description
We are pleased to announce the following vacancy for Engineer – SOC (Service Operations Center) in the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Posting Description
- Reporting to the Team Manager – SOC (Service Operations Center), the position holder will be responsible for Managing all faults across the network. Operational Monitoring & Control with a view of proactive detection of events before they result to incidents. First line fault resolution of faults across the network
Job Responsibilities
- Ensure proper fault detection on either / all RAN, Transmission, CORE, DATA (Fixed/Mobile), VAS, M-PESA and IT Elements
- Ensure first Line fault Resolution and identification of potential risks and actions taken to mitigate failure
- Interface with RAN and Transmission Vendors/Managed Service Providers on escalated fault follow up
- Provide governance in work order Change Management execution process and quality performance after execution to meet intended KPIs
- Follow fault and incident management processes and carry out continuous follow-ups to deliver the defined KPIs
- Ensure proper and documented follow-ups are done from start to end of events/incidents
- Work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively
- Develop, analyze and consume relevant daily/weekly/monthly reports on various key aspects of the SOC section
- Work in a shift or function within the team
QUALIFICATIONS
Job Requirements
- The candidate will holder of a University degree in electrical/electronic from a reputable institution with a bias in telecommunications / Computer Science.
- CCNA certification/ CCNP certification
- A minimum of 4 yrs. experience in Telecommunications.
- Proven ability to self-start and effectively manage multiple assignments.
- The ability to work under pressure and be resilient and tenacious to get results