Director Corporate Services

at National Hospital Insurance Fund
Location Nairobi, Kenya
Date Posted September 14, 2020
Category Administration
Job Type Full-time
Currency KES



Reporting to The CEO, the successful candidate is responsible for the direction and management of Corporate Services of NHIF and for ensuring the provision of high level systems and services for all administrative functions including human resources, building facilities, corporate communication and Branding and related support activities.



  • Provide positive and professional leadership to staff ensuring that the directorate delivers effective support to the activities of NHIF
  • Contribute to the management of NHIF, as a member of the Senior Management team, by participating in the generation of new ideas and fresh approaches to how NHIF manages its business;
  • Delegate appropriate responsibility for the provision of corporate services while retaining overall accountability for the delivery of those services;
  • Provide advice and support to all directorates and departments within the remit of Corporate Services;


  • Oversee the human resources function, ensuring the provision of advice on HR matters to the CEO and Senior Management team, including the development and review of relevant HR strategies, policies and procedures;
  • Provide overall leadership in organizational development, talent sourcing and staffing, employment law, performance management, employee relations, and compensation and benefits.
  • Provide leadership and direction to the HR staff fulfilling the role of senior level advisor to Management executives and employees on human resources trends.
  • Develop and implement a NHIF human resources business plan, establishing accountability, identifying solutions to resolve problems and fostering a diverse workplace.
  • Establish short- and long-term goals, budgeting for HR expenses, and networking with outside peers and organizations when needed to achieve goals.
  • Lead the development of an occupational health and safety (OHS) system that is consistent with local and international standards;


  • Manage the premises, facilities used by NHIF including the relationships with landlords, managing agents and other tenants where appropriate.
  • Procure and manage a range of facilities management services including catering, cleaning, security, and fire protection.
  • Develop, maintain and oversee property management, acquisition, disposal and rationalization strategy;
  • Oversee the provision of administrative and logistical support services.
  • Direct maintenance and security of the NHIF’s infrastructural equipment, machinery and facilities.


  • Constantly review the corporate services’ policies and procedures and oversee the enforcement of statutory regulations.
  • Oversee the integration of corporate plans and programs in accordance with Government guidelines, priorities and the NHIF’s mission;
  • Lead in the effective communication of corporate strategies, policies and procedures.
  • Lead the development and continuous revision of standard operating procedures (SOPs)


  • Oversee development of a strategic Integrated Marketing and Communication plan.
  • Ensure the IMC plan reflects consistent messaging and supports the Fund’s business and communication goals
  • Oversee development of stakeholder collaterals
  • Ensure executive management team is apprised of communication issues at all times.

Key Competences

  • Proven track record of meeting ethical and confidentiality guidelines.
  • Excellent organizational skills and efficiency;
  • Experience managing and communicating organizational change.
  • Relevant work experience developing effective programs to support the initiatives of a complex and large organization
  • Proven track record of achieving results with demonstrated success in developing policies, procedures and processes and building systems and tools to support a transformation
  • Experience in implementing significant change management processes;

The ideal candidate should possess the following:

  • Be a holder of a Bachelor’s Degree in any of the following fields; Human Resources Management, Business Administration, Economics, Organization Development or any other relevant field from a recognized university;
  • A Master’s Degree in any of the above, or related fields from a recognized university in Kenya.
  • Possess a Professional Qualification in Human Resource Management, Communication, general administration and be a member in good standing of a Human Resource Professional Body.
  • Have relevant experience of not less than 12 years in HRM, Business Administration, Communication and general Management with four (4) years at senior management level in an organization of similar size and complexity as NHIF.

Applying Instructions

We appreciate your application and advise that only shortlisted candidates shall be contacted and invited for interview. Each application should be accompanied by a detailed Curriculum Vitae. copies of relevant academic and professional certificates. testimonials, national ID and other relevant supporting documents and submitted through to The Chief Executive Officer by 16th September, 2020.
All applications should be clearly marked -Position Title and Reference Number on the subject line.


Applicants are required to obtain clearance from the following bodies:

  • Kenya Revenue Authority:
  • Higher Education Loans Board
  • Ethics and Anti-Corruption Commission:
  • Any of the Registered Credit Reference Bureaus: and
  • Directorate of Criminal Investigations (Police Clearance certificate).
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