We wish to recruit suitable and experienced Customer Service Representatives.

Duties and Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Welcoming and attending to visitors in the office
• Answering and directing telephone calls as appropriate
• Organizing and scheduling appointments as required
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistant to handle requests and queries from senior managers
• Keep records of customer interactions, process customer accounts and file documents

Minimum qualifications

• A minimum of a bachelor’s degree in any field
• At least 2 years proven working experience as a Customer service officer, Office Assistant, Receptionist or related experience
• Knowledge of office management systems and procedures
• Excellent time management skills and the ability to prioritize work
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Proficiency in MS Office (MS Excel and MS PowerPoint)

Qualified candidates should submit their applications to: hr@centuryrealtors.co.ke clearing quoting “Customer Service Representatives” on the email subject line, to reach us on or before 5th August 2021. Only shortlisted candidates will be contacted.

(Please do not apply if you do not meet the minimum requirement for the job.)