CUSTOMER SERVICE ASSISTANT, GRADE ORPP 7

Duties and Responsibilities

This is the entry and training grade for diploma holders in this this cadre. Duties and responsibilities at this level will entail:

•  Receiving, guiding and directing visitors to designated offices and areas;
•  Providing relevant information to visitors;
•  Responding to visitor’s basic queries;
•  Compiling daily records of visitors;
•  Recording physical visits and managing quests protocols;
•  Managing visitors passes.
•  Compiling weekly reports on customer’s compliments/complaints;
•  Collating and undertaking simple customer data analysis and generating appropriate reports;
•  Assist in managing corporate telephones and other communication infrastructure; and
•  Proposing strategies for enhancing customer satisfaction.

 Requirements

For appointment to this grade, a candidate must have: –

• Diploma in any of the following disciplines: Customer Service, Public Relations, Communication Management, Front Office Management or its equivalent qualification from a recognized institution;
•  Proficiency in computer applications skills and
•  Experience will be an added advantage.

1. Interested and qualified persons are requested to make their applications by completing two copies of ORPP job application form. The application form can be downloaded HERE
2. Candidates should submit their applications together with a copy of ID/Passport, copies of academic certificates, and any other relevant testimonials either by hand delivery or post so as to reach the Office
3. Applications should be addressed to:

The Registrar of Political Parties, Lion Place, 4th Floor
Karuna Close, Waiyaki Way, Westlands
P. O. Box 1131–00606
NAIROBI

4. Envelopes containing the application should clearly be marked with the position applied and reference number