Customer Satisfaction Agent/ Sales Support
| Location | NAIROBI, Kenya |
| Date Posted | February 19, 2026 |
| Category |
Communication
Education / Teaching Hospitality Management Tourism |
| Job Type |
Full-time
|
| Currency | KES |
Description
Our name is Africa Safari Trips for a reason. We offer the most extensive range of private safari trips in East Africa! And we are happy to say that our guests always leave Africa with a suitcase full of unforgettable memories. Our offices – and teams of locals and expats – are located in Nairobi (Kenya) and Kampala (Uganda). From Africa (with love), …
Responsibilities
- Emergency Support -Be available 24/7 during customer travel.
- Ground Inquiries -Manage bookings and verify payments on ground
- Complaint resolution -Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team
- Procedures and escalation -Follow established procedures for issue resolution and meet the customers for major issue resolution
- Refunds -Handle refunds to the customers as approved and directed.
Qualifications
- Excellent knowledge of the tourism industry and current trends
- Knowledge of major safari destinations in Kenya
- Strong communication skills with proficiency in English
- Proficiency in speaking either French/Spanish is a must
- Critical thinker and problem solver
- At least 2 years of experience in a similar role
- Degree/Diploma in travel and tourism management, hospitality, or similar relevant education
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