Our client, in the Automotive sector, is seeking to recruit a Customer Care Executive for their Nairobi Office, who will be responsible for Resolving or clarifying the customer’s complaint. Additionally, he/she will give administrative support and ensure the security of information all the time. The ideal candidate must have similar experience in a busy environment.

Key Responsibilities:

• Deal with any customer complaints together with relevant staff i.e. sales, parts and service.
• Work hand-in-hand with service advisor to ensure that our customers are well received and attended to at our service reception.
• Give administrative support and ensure the security of information all the time.
• Updating Customer data and Information on CRM
• Ensure all correspondence to customers and suppliers are replied/posted on time.
• To ensure that all work is well done and all in order.
• Maintain the office neatness and cleanness at all times.
• Interact with customers by phone and email.

Qualifications:

• Relevant bachelor’s degree.
• Good interpersonal relationship.
• Strong interpersonal skills and a team player.
• Ability to research, digest, analyse and present material clearly and concisely.
• Keen attention to detail.
• Honest and reliability is essential.
• Discretion and confidentiality is essential.