Schneider Electric is the global specialist in energy management and automation. With revenues of €26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable.

• Be the single point of contact for all customers
• Monitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achieved
• Drive uptake and adoption of digitization objectives with Internal & External customers.
• Support the sales manager, channel manager and sales team and customers on the online self-service tools, to improve our digital adoption and reduce our self-service cases.
• Make sure that service levels are achieved on cases and calls per day.
• Provide customers with accurate information with regards to orders and information on the system.
• To make recommendations on available alternative products
• Record and analyze customer queries and requirements.
• Receive Inbound telephonic customer calls
• Ensure customer orders and return material authorizations are processed on time, accurately and within set parameters
• Provide quotations on Schneider Electric products