• Perform installation, testing, commissioning, repair, and preventive maintenance of screening and security equipment, including X-ray scanners, metal detectors, and explosives/narcotics trace detectors, and related products/equipment, in accordance with company and manufacturer guidelines.
• Accurately diagnose, troubleshoot, and resolve mechanical, electrical, and software issues in coordination with the Senior Field Service Engineer or Technical Lead.
• Ensure that all work complies with relevant health, safety, security, and radiation safety protocols, particularly when handling high-voltage and radiation-emitting equipment.
• Maintain up-to-date and accurate service documentation, including job sheets, digital service reports (via RESCO/Eworks), radiation safety records, and maintenance logs.
• Engage directly with clients and end-users to address service concerns, provide technical explanations, and ensure high levels of customer satisfaction and professionalism on-site.
• Carry out regular system performance checks and calibrations to ensure optimal operation and regulatory compliance.
• Participate actively in technical training programs and certifications to continuously improve knowledge of existing and new products and systems.
• Assist in field service projects, including upgrades, retrofits, and system relocations, ensuring timely and quality execution.
• Manage and account for company assets such as service tools, radiation meters, laptops, test kits, and vehicles; ensure all equipment is properly maintained, calibrated, and returned in good condition.
• Provide support in inventory and stock management, including requisition and tracking of spare parts and consumables.
• Remain available for scheduled standby duties on weekends and public holidays, responding to urgent calls without delay or conflict.
• Exercise strong time management and planning skills, ensuring tasks are completed efficiently whether on-site or during office-based activities.
• Take initiative to study product manuals, technical documents, and online resources to broaden personal technical knowledge during non-site hours.
• Promptly escalate unresolved technical issues to the appropriate internal teams, ensuring minimal service disruption.
• Ensure confidentiality and data protection in handling sensitive client equipment and systems.
• Maintain a professional demeanor and appearance at all times, upholding the company’s reputation in the field.
• Support in the preparation of site surveys, risk assessments, and documentation required for equipment deployment or servicing.
• Fulfill any other technical or administrative responsibilities assigned by supervisors or management in alignment with business needs.

Key competencies/ skills

• Proven technical proficiency in operating, maintaining, and troubleshooting security screening equipment and systems, including X-ray scanners and detection units.
• Strong analytical and problem-solving abilities, with a keen aptitude for diagnosing and resolving technical faults efficiently.
• Excellent communication and customer service skills, with the ability to interact professionally with clients and team members on-site.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, documentation, and communication.
• Working knowledge of RESCO/Eworks or similar field service management software, with the ability to document and report service activities accurately.
• Effective multitasking and time management skills, with the ability to prioritize tasks and adapt to dynamic work environments.
• Collaborative team player with strong interpersonal skills and a proactive approach to supporting colleagues and enhancing service delivery

go to method of application »