Cultural Orientation Program Assistant-(Kenyan National Hire)

at Church World Service
Location Nairobi, Kenya
Date Posted February 28, 2021
Category Management
NGO
Operations
Job Type Full-time
Currency KES

Description

This is a traveling position. The Cultural Orientation Program Assistant provides classroom-based support for CO Trainers in the field including periodic co-teaching of adult, child, and youth refugees who will depart to the United States. The position provides CO teams with administrative and logistical support including payment of interpreters and childminders in field locations, updating case statuses in the Worldwide Refugee Admissions Processing System (WRAPS), and assisting in CO trip preparations. The position is also responsible for identification, production, auditing and replacement of materials and CO specific supplies needed for training.
Supervision
This position reports directly to a CO Supervisor, but works closely with the Curriculum Development Specialist.
Essential Duties
  • Co-teaches in field locations across Africa on cultural orientation curriculums devised for refugees who will depart to the United States.
  • Produces/audits/replaces training materials under the direction of the Curriculum Development Specialist and Supervisors.
  • Ensures contractors in the field arrive on time for CO activities and are paid for services.
  • Conducts bi-annual audits of trainer material sets to ensure materials in use comply with approved curriculum guidelines. Acquires or develops missing materials as needed for trainers.
  • Liaises with the Curriculum Development Specialist/GSO for the purchase or repair of needed CO materials and supplies including printing of materials.
  • Responsible for scheduling and updating of eligible refugees in WRAPS.
  • Issues Trainers with materials that have been approved by the Curriculum Development Specialist and Supervisor as needs arise.
  • Ensures external training visual, audio and other training aids comply with copyright conditions.
  • Liaises with translators to ensure quality translation of training materials and other documents.
  • Any other duties assigned by RSC Africa management.
Qualifications
Education:
High school diploma or equivalent and five (5) years’ experience. Bachelor’s degree preferred.
Experience:
1 year experience as an administrator assistant OR as a trainer producing materials for training purposes is preferred.
Knowledge / Skills:
  • Excellent computer skills in Microsoft Word, Excel, Access, SQL, MS Publisher, CS Adobe and Power Point are required.
  • Strong organizational skills and attention to detail.
Abilities:
The CO Program Assistant must have the ability to:
  • Communicate effectively both verbally and in writing;
  • Exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems;
  • Follow instructions from the Supervisor with a positive and receptive attitude;
  • Conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
  • Maintain a high performance standard with attention to detail;
  • Work well as a team in a multi-cultural environment while maintaining a high level of motivation;
  • Actively participate in the implementation of the U.S. Refugee Admissions Program in Africa.
  • Carry out all of the duties of the position efficiently and effectively with minimal supervision;
  • Maintain strict confidentiality with RSC Africa administrative and operational information.
Working Conditions
Physical: This position requires bending, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying light loads.
Special Requirements
Certificate of Good Conduct is required before the start of employment.
Licensing/Certification
None.
Competencies
Communication
Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.
Relationships
Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.
Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.
Teamwork
Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.
Problem Solving
Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.
Program Planning and Management
Organize work and/or plan projects and ensure timely completion and/or successful implementation. Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.
Leadership
Guide and direct oneself or other individuals and groups toward a desired outcome. Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.
Resource Building and Stewardship
Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission. Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.
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