CRM Configuration Specialist/Trainer Job Calltronix
| Location | MOMBASA, Kenya |
| Date Posted | January 7, 2026 |
| Category |
Communication
Education / Teaching IT / Information Technology |
| Job Type |
Full-time
|
| Currency | KES |
Description
IT Jobs. Calltronix Contact & Training Centre Jobs
Responsibilities
Key Responsibilities:
CRM Configuration & Support:
- Configure CRM system settings, fields, workflows, dashboards, user roles, and access controls.
- Collaborate with stakeholders to gather and analyze business requirements.
- Customize CRM modules to align with business processes and best practices.
- Conduct system testing and troubleshoot technical issues or bugs.
- Coordinate with vendors or internal developers for advanced customization or integration tasks.
- Maintain system documentation, including change logs and configuration records.
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Training &User Support:
- Design, develop, and deliver comprehensive CRM training programs for users across departments.
- Create and share project training plan prior to the commencement of training
- Create and share a project training report at the end of the training
- Create user manuals, training materials, video tutorials, and job aids.
- Provide one-on-one and group training sessions, both in-person and virtually.
- Serve as the first point of contact for user support and guidance on CRM usage.
- Collect feedback from users and recommend improvements in system use or configuration.
Required Skills & Qualifications:
- Degree in Information Technology, Business, Computer Science or related field.
- Strong understanding of CRM processes (sales, marketing, service).
- Excellent communication and presentation skills.
- Ability to translate technical concepts into user-friendly language.
- Proficient in documentation and training content creation.
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