Manage Courier Operations for Bolt Food function in Kenya & make sure courier operations are scalable and efficient.

Your daily adventures will include :

• Launch and manage courier operations in the market.
• Hire, train and lead a team dedicated to courier operations to ensure we have good relationships with couriers and fleet partners (if applicable).
• Create, improve and scale courier operations processes.
• Manage the onboarding process of couriers to ensure service levels are met.
• Monitor, improve and optimise key delivery metrics to increase efficiency and ensure a great experience for our users couriers and partners (groceries & restaurants).
• Scale courier operations to new cities in the country.
• Work closely with the Country Manager, operations teams and HQ functions to develop local strategy and implement global initiatives.
• Solve blockers such as forecasting supply and lead the team by example – be confident to roll your sleeves and get things done.
• Build complex financial and operational models focussed on optimising each component of deliveries.

What we are looking for :

• BS degree in Business Administration or related field.
• 3+ years of previous relevant experience in operations, sales operations, consultancy or analytics.
• You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
• Be an owner and proactively find solutions to business problems.
• You are organised. You deliver stuff on time & handle stress well.
• You are social. You can easily network with people of all backgrounds.
• Excellent communication & written skills in English.