Client Services and Health Records Officer at Halisi

at Halisi Family Hospital
Location NAIROBI, Kenya
Date Posted March 29, 2024
Category Customer Service
Health Care / Medical
Job Type Full-time
Currency KES


Halisi Family Hospital is a multi-specialty 25-bed inpatient and outpatient hospital in Kitengela, Kajiado county.

Role Summary

The role holder ensures client satisfaction by coordinating and facilitating the smooth flow of patients, visitors, and information within the framework of medical and administrative processes in the Hospital.


  • Accurately register patients into the hospital systems ensuring proper documentation and data quality.
  • Create, store, and retrieve patient files (including electronic files) while maintaining confidentiality.
  • Coordinate with all departments for proper billing and health records of patients.
  • Receive payments by cash, mobile platforms, bank cards etc. as per hospital processes.
  • Ensure accurate claim submissions by screening patient’s eligibility and scope of medical cover and adhering to insurances/corporates contractual requirements on pre-authorizations, admissions, discharges, etc.
  • Reconcile daily revenue collections ensuring accuracy and completeness.
  • Follow up with patients and insurances/corporates when payment lapses occur.
  • Receive and direct or respond to telephone calls in a professional manner.
  • Appropriately handle received deliveries and correspondence i.e. incoming emails and post.
  • Attend to client concerns and record comments, suggestions and enquiries raised in various platforms to improve customer service.
  • Book patient appointments – coordinate with the relevant specialist ensuring patients attend the right clinic, at the right time and the specialist is available to serve them.

Applying Instructions

Submit your CV, copies of relevant documents and Application to:

Use the title of the position as the subject of the email

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